Empowering your health, one prescription at a time.
At TerryWhite Chemmart Nelson Bay, we believe that caring for your health is not just about treating your symptoms, but about treating you as a person. As a community-focused pharmacy, we are committed to providing you with the highest level of care and service. Our experienced pharmacists and healthcare professionals are dedicated to helping you achieve the best possible health outcomes.
Our Philosophy
At TerryWhite Chemmart Nelson Bay, we aim to be a valuable member of your healthcare team. We believe in working closely with your other healthcare professionals to achieve better health for you. We strive to provide an excellent level of service, advice, and information to improve your health outcomes. We also aim to provide a wide range of products and services that meet your healthcare needs. Additionally, we are committed to staying up-to-date with the latest information on medicines and health issues.
Our Services
At TerryWhite Chemmart Nelson Bay, we offer a range of services to support your health and wellbeing. Our key services include:
Meds Check: Our free MedsCheck service provides a private consultation with our pharmacist to review your medicines and improve the effectiveness of your treatment plan.
Medication Management: Our experienced pharmacists are qualified to manage your medication, ensuring that you get the best possible results from your treatment.
Health Check: Our health checks provide you with a comprehensive review of your health, including blood pressure and body mass index checks.
Health Advice: Our pharmacists are qualified to provide you with expert advice on how to manage your health conditions and prevent future problems.
Sleep Apnoea: If you or someone you know suffers from sleep apnoea, our pharmacists can provide guidance and support to help you manage your condition.
Health Care Aids: We offer a range of health care aids to help you manage your health conditions, including diabetic supplies and other essential medical products.
Diabetes Management: Our pharmacists are qualified to provide you with expert advice and support to help you manage your type 2 diabetes.
Home Delivery: We offer a convenient home delivery service for your pharmacy products and medications.
TerryWhite Chemmart Rewards: Join our loyalty program to earn rewards on your purchases and promote your health and wellbeing.
Book an Appointment
To book an appointment or learn more about our services, please contact us today. Our friendly and experienced pharmacists are always happy to help you achieve your health goals.
Opening Hours
We are open 7 days a week, Monday to Saturday from 8:30 am to 6:00 pm, and Sundays and public holidays from 9:00 am to 6:00 pm. We are closed on Christmas Day only.
Staff and Service Issues
There were several complaints about the staff at Terry White's Nelson Bay, with reviewers describing them as unfriendly, aggressive, and rude. Some customers felt disrespected and unvalued, with one reviewer stating they were made to feel like a "second-class citizen". There were also issues with staff providing incorrect information, such as telling a customer that a product was the same as another when it was clearly not.
Fees and Pricing
There were also concerns about additional fees being added to customers' bills without prior notice. One reviewer was charged an administration fee of $22 per person for vaccinations, which was not mentioned at the time of booking or payment. This left the customer feeling "gouged".
Positive Experiences
On the other hand, some reviewers had very positive experiences with the staff at Terry White's Nelson Bay, describing them as friendly, helpful, and professional. One reviewer praised the pharmacist for taking the time to explain treatment options and providing excellent care.
Pharmacist's Behavior
One reviewer had a particularly bad experience with the pharmacist, who they described as rude and arrogant. The pharmacist allegedly made a comment about a customer being a "junkie" and refused to fill a script because they didn't know the customer.
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