Local. Experienced. Reliable.
At Alphacool, we take pride in our commitment to providing top-notch air conditioning, refrigeration, electrical, and plumbing services to the residents and businesses of North Queensland. With expertise dating back to 2011, our team of licensed technicians has been dedicated to delivering exceptional service to the region.
Our Services
Our comprehensive range of services includes air conditioning installation, maintenance, and repairs for residential and commercial properties. Our team of experts is well-equipped to handle the installation, maintenance, and repairs of cold rooms, plumbing, and electrical services. Whether you require a new system installation or routine maintenance, our team is dedicated to providing you with the best possible solution.
Our Expertise
With extensive industry experience and a strong presence in Cairns and Port Douglas, our team of experts has the capabilities to tackle any residential or commercial air conditioning, refrigeration, electrical, and plumbing project. Our skilled technicians are trained to handle a wide range of tasks, from routine maintenance to major repairs and installations. Our reputation for providing reliable and affordable solutions has earned us a steady stream of loyal clients.
Our Commitment
At Alphacool, we understand the importance of air conditioning and refrigeration in the tropical climate of North Queensland. Our commitment to providing excellent service, coupled with our extensive knowledge and expertise, ensures that our clients receive the best possible solution for their needs. Our team is dedicated to providing personalized attention and tailored solutions to meet the unique needs of each client.
Our Team
Our team is led by Marty Wittebol, a seasoned industry professional with over 30 years of experience in the refrigeration and air conditioning industries. Clint Hastie, our other director, brings more than 22 years of industry experience to the table. Joey Morrison, our General Manager, is also an experienced professional in the electrical industry. Together, our team is well-equipped to handle any project or problem that comes our way.
Our Locations
Alphacool has a strong presence in both Cairns and Port Douglas, providing our services to the surrounding areas and neighborhoods. With dedicated teams in both locations, we are able to provide quick and efficient service to our clients.
Common Issues and Concerns
Alpha Cool, a well-known air conditioning service provider, has received mixed reviews from its customers. Some customers have praised the company for its prompt service and professional technicians, while others have experienced delays, poor communication, and excessive billing.
Waiting Times and Delays
Some customers have reported waiting extended periods for quotes, installations, and repairs. For example, Karen Dabinett waited two weeks without receiving a call back, and Kym Hulley had to chase Alpha Cool for updates on the status of her sons' bedroom air conditioner repair.
Communication Breakdown
Poor communication has been a recurring issue for Alpha Cool customers. Emily Galea had to rush back to work, leaving her dogs and children behind, because she had to trust Alpha Cool's technicians with her home. Meanwhile, Bill William felt ignored and dismissed by Alpha Cool's staff when he raised concerns about the excessive billing for his repair job.
Excessive Billing
Bill William's review highlights the company's alleged practice of overcharging customers. He felt that the bill for his repair job was excessively high, and that Alpha Cool's staff failed to address his concerns. He eventually received a partial refund, but not before feeling frustrated and exploited by the company.
Positive Experiences
On the other hand, some customers have had positive experiences with Alpha Cool. Kevin praised the company's prompt service, saying that Steven, one of the supervisors, managed to give him a quote within a few hours and delivered the goods within two weeks. Jennifer Walker was impressed with the cleanliness and professionalism of the technicians who worked on her air conditioning system.
