Propelling your business forward, one shipment at a time.
At Magellan Logistics, we understand the complexities of the freight and logistics industry. That's why we've dedicated ourselves to providing our clients with seamless, hassle-free solutions to get their goods from point A to point B. As Australia and New Zealand's most trusted freight forwarder and customs broker, we take pride in our ability to move freight across borders and into stores with greater accuracy, efficiency, transparency, and care.
Our Story
Our journey began in 1997, and since then, we've built a reputation for delivering exceptional service to our clients. We've achieved an impressive 98.5% DIFOT (Delivered In Full, On Time) rate, 97.7% clearance rate 5 days prior to ETA (sea freight), 95% invoice raised 3 days prior to ETA (sea freight), 98% of Air Freight checked-in within 7 hours of arrival, and 98.2% orders visible in our portal within 2 hours of receipt. These numbers don't lie - our clients trust us to get the job done.
Our Approach
We're not just a freight forwarder - we're problem solvers. We take a flexible, straightforward, and transparent approach to freight forwarding and logistics. Our team of experts collaborates with you to maximize your supply chain operations. We offer tailored solutions to complex freight and logistics needs, making us the perfect partner for your business.
Services
As a full-service freight forwarder, we offer a range of services to cater to your unique needs. From air freight to sea freight, customs brokerage and compliance, wharf cartage, specialist shipping solutions, imports and exports, and third-party logistics, we've got you covered. Our project logistics team is experienced in moving oversized equipment and materials for various industries, including oil & gas, minerals, energy, and construction.
Overall Experience
The reviews provide a mixed assessment of Magellan's services, with most customers expressing high satisfaction with the company's responsiveness, competitive pricing, and exceptional service.
Customer Service
Responsive and Helpful Staff
Many reviewers praised the company's staff, particularly Michael in the Exports Department, Quang Le, Edi, Yola, and Nick Kosutic, who were described as responsive, helpful, and knowledgeable. They provided excellent customer service, going above and beyond to meet clients' needs.
Unhelpful Staff
On the other hand, one reviewer had a negative experience with a staff member who was perceived as passive-aggressive and unhelpful.
Pricing and Value
Competitive Pricing
Several reviewers mentioned that Magellan's prices were more competitive than those of other forwarders and customs brokers.
Business Benefits
Reliable and Efficient Service
Many reviewers reported that Magellan's services had a positive impact on their business, with some mentioning that the company's services had saved them money on freight costs or had helped them to manage their supply chain more efficiently.
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