Experience the Torga difference: affordable luxury for every style
Our Story
At Torga, we are committed to providing high-quality, affordable, and stylish eyewear to everyone. We believe that everyone deserves to have access to premium products without breaking the bank. That's why we skip wholesalers, distributors, and retail fees, ensuring that our customers get the best products at down-to-earth prices.
Our Mission
Our mission is to provide exceptional eyecare services and products to our customers. We strive to create a personalized experience for each customer, ensuring that they receive the best possible service and products tailored to their individual needs. We are dedicated to helping our customers achieve optimal eye health and vision, and to provide them with the latest technology and trends in eyewear.
Our Services
At Torga, we offer a wide range of services to cater to our customers' diverse needs. We provide bulk-billed eye tests, direct online bookings, and great value industry-leading guarantees. Our virtual try-on feature allows customers to try on glasses from the comfort of their own homes, and our lens enhancements, such as anti-reflection coating, polarised lenses, and ultra-scratch-free protection, ensure that our customers receive the best possible vision correction.
We also offer a variety of lens materials, including Trivex and polycarbonate, and provide guidance on selecting the right lens solution for individual needs. Our knowledgeable staff is always available to provide advice on lens technology, eye health, and vision correction.
Our Products
Our collection includes a wide range of stylish and functional glasses, sunglasses, and contact lenses. We cater to men, women, and kids, and offer specialized glasses for specific needs, such as computer glasses, reading glasses, and sports eyewear. Our boutique collection features high-end designs, while our essentials range offers affordable and stylish options.
Why Choose Torga?
At Torga, we pride ourselves on our commitment to providing exceptional customer service, high-quality products, and affordable prices. We believe that everyone deserves to have access to premium eyecare services and products, and we strive to make that possible.
Exceptional Customer Service
Many customers have praised Torga Optical Chermside for their exceptional customer service. Reviews highlight the friendly and knowledgeable staff, who are willing to go above and beyond to help customers. For example, Matt Roe praised the store for fixing his broken glasses for free, while Nicole Baker was impressed with the quick repair service and no-charge policy.
Lens and Frame Quality Issues
However, some customers have experienced issues with the quality of lenses and frames. Alex Anderson was unhappy with the poor quality of his lenses and frames, which had to be replaced multiple times. Jeane Manbiotan had a similar experience, with her reading glasses' lens falling out after just five months. She was not satisfied with the handling of the issue by the store manager and lost faith in the brand.
Selection of Frames and Attention to Detail
On the other hand, customers have praised the selection of frames and attention to detail. Lucy T. appreciated the staff's help in choosing frames and the use of contact lenses to help her see her reflection. Jacqui Butler was impressed with the unique frames and exceptional service, including the optometrist's knowledge and the front-of-house staff's helpfulness. Julie Dowling has been a loyal customer for three years and has always been pleased with the customer service and quality of lenses.
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