Transform Your Space, Transform Your Life
At Brighton Flooring, we pride ourselves on being the premier flooring showroom in Melbourne, servicing people from Hampton to Malvern, across the city and throughout Victoria. As market leaders in the industry, we only source the highest quality products to be able to service our clients with great expertise and professionalism. We pride ourselves on delivering every aspect of your flooring needs, from supply, manufacture, install, maintenance, and aftercare. Our state-of-the-art Melbourne showroom is a designer's paradise, showcasing our premium quality products, giving you endless options to create modern or classical finishes for your home or business.
Our Services
Our team of expert flooring specialists will assist you in finding the right solutions for your flooring needs. We understand that each home or business is different, and our team will work closely with you to find the best flooring solution that suits your needs, lifestyle, and budget. Our services include customised flooring solutions, supply, manufacture, installation, maintenance, and aftercare. We offer a wide range of products, including carpet, timber, laminate, bamboo, vinyl, and tile flooring.
Our Process
Our process is designed to make the flooring experience as easy and hassle-free as possible. You can start by enquiring online or through our store, and our team of dedicated specialists will discuss your needs and preferences, providing you with options available to you. We will then request a diagram of your house and schedule one of our specialists to come out to you and get an actual measurement of the flooring area. After that, we will provide you with a quote, and upon approval, we will organise a delivery and installation time.
Unparalleled Customer Service
At Brighton Flooring, we are committed to delivering 5-star customer experience at every stage of the purchasing process. We know that choosing the right flooring for your home or business can be difficult and sometimes overwhelming. Our team will be by your side every step of the way, ensuring that the whole process goes as smoothly and hassle-free as possible. Our SHOP AT HOME service is a customer favourite, allowing you to shop from the comfort of your own home. We also provide maintenance advice and follow-up after installation to ensure that you are completely satisfied with your flooring experience.
Overall Service
Brighton Flooring has received mixed reviews from customers. While some customers have had a positive experience, others have had issues with the company's service.
Positive Comments
The company has a team of knowledgeable and helpful staff, including Ali, John, and Belle, who have gone above and beyond to assist customers. The installation teams have also received praise for their workmanship. Customers have been impressed with the attention to detail and the ability to personalize their experience.
Negative Comments
On the other hand, some customers have experienced issues with the company's service. One customer, John Painter, reported that the company was unable to organize the installation of their flooring and eventually outsourced the job. Another customer, Helen Cracknell, had a similar experience, with the company failing to deliver the flooring on multiple occasions and eventually walking away from the job. A third customer, Nick Spyropoulos, reported that the company's carpentry work was subpar and that the carpet they installed started separating from the floorboards after a few weeks.
Conclusion
Brighton Flooring is a company that has received a mixed bag of reviews. While some customers have had positive experiences, others have been left feeling frustrated and disappointed. It is important to be cautious when dealing with the company and to carefully review any quotes and contracts before committing to a purchase.
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