Transform Your Space with Quality Flooring Solutions
Melbourne Floors & Rugs has been illuminating Melbourne homes with quality flooring for over 25 years. We're a family-owned and operated business built on a foundation of exceptional customer service, premium products, and meticulous workmanship.
Our Expertise
Our team of dedicated experts is highly skilled in all aspects of flooring installation, supply, and maintenance. We offer a comprehensive range of services to cater to both residential and commercial clients.
Supply & Installation
- Comprehensive range of carpets, timber floorboards, vinyl planks, and laminates
- Professional installation by experienced layers
- Attention to detail and meticulous workmanship guaranteed
Maintenance & Repairs
- Carpet stretching and repair
- Wood floor sanding and polishing
- Stain and scratch removal
- Expert advice on cleaning and maintenance
Wide Selection of Quality Products
We partner with leading manufacturers to offer a vast selection of high-quality flooring materials, including:
- Carpet: A diverse range of styles and textures to suit every taste and budget
- Timber: Premium quality floorboards and parquet flooring
- Vinyl Plank: Durable and stylish planks that replicate thelook of timber
- Laminate: Cost-effective and practical flooring solution
- Hybrid Flooring: Waterproof and comfortable, perfect for high-traffic areas
Client-Focused Approach
Customer satisfaction is our top priority. We take the time to understand your needs, offer expert advice, and deliver exceptional service every step of the way. We're proud to offer:
- Personalized consultations
- Free measure and quotes
- Competitive pricing
- Prompt communication and updates
- Professional and respectful installers
Why Choose Melbourne Floors & Rugs?
With decades of experience, we are committed to providing:
- Quality products and workmanship
- Exceptional customer service
- Competitive pricing
- Attention to detail and precision
- Reliable and trustworthy service
Overall Quality of Service
Many reviewers have had mixed experiences with Melbourne Floors & Rugs, with some leaving positive reviews and others expressing disappointment and frustration.
Positive Reviews
Some customers have had great experiences with the company, praising their prompt responses, informative consultations, and high-quality products. Isaac, in particular, has received positive feedback for his friendly and helpful demeanor.
Customer Service Issues
However, several reviewers have reported poor customer service, including delayed responses, unprofessional behavior, and lack of communication. Some customers have been left disappointed and frustrated with the company's ability to resolve issues.
Installation Issues
Additionally, some reviewers have reported issues with the installation of products, including lifting and cracking of hybrid floors, poor workmanship, and delays in completing jobs.
Professionalism and Communication
Some reviewers have criticized the company for its unprofessional behavior, including Isaac's alleged rudeness and lack of accountability.
Management Response
It appears that the company has taken issue with some of the negative reviews, with one reviewer reporting that they were told to sort out issues through insurance or take them to court.
Showroom Experience
On the other hand, some reviewers have praised the company's showroom experience, finding the staff to be knowledgeable and helpful in their product choices.
Conclusion
In conclusion, Melbourne Floors & Rugs has a mixed reputation, with some customers having great experiences and others reporting poor customer service and issues with installation.
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