At NewPsych Psychologists, we're passionate about helping people make meaningful change in their lives. Our team of experienced psychologists, psychiatrists, couples and family therapists, and support staff work together to provide a range of services to support individuals, couples, and families. With our base in Newcastle, NSW, we're committed to delivering high-quality services across Australia.
Our Vision and Values
At NewPsych, we're driven by our vision to support our clients in making meaningful change. We strive to meet and exceed the support needs of our clients in a timely and exceptionally high-standard manner. Our organisational values of empathy, equity, mutual respect, and compassion guide our interactions with clients, staff, clinicians, business relationships, and the broader community.
- Respect: We understand that everyone has different needs, and we respect our clients' uniqueness and individuality. We work with clients to develop solutions and responses that are acceptable and meaningful to them.
- Empathy & Compassion: We strive to deeply understand our clients' emotional experiences, building meaningful connections based on our common humanity. We help people take action to improve their wellbeing.
- Connection: We value our relationships with our team, our clients, and the broader community. We know that trust is important in developing and maintaining these connections.
- Equity: We're committed to diversity and social inclusion, including Indigenous Australians, people who identify as LGBTQIA+, people of all ages, people with a disability, and people from culturally and linguistically diverse backgrounds.
- Excellence: We're committed to providing the best quality and most helpful service possible to the community, constantly improving and developing our knowledge, skills, and abilities.
Our Services
At NewPsych, we offer a range of services to support individuals and organisations. These include:
- Counselling: We provide tailored counselling services for adults, couples, children, and adolescents.
- NDIS Services: We offer a range of NDIS services, including counselling, goal-setting, and support coordination.
- EAP Services: As a leading EAP provider, we deliver counselling, mediation, critical response, and corporate services to support organisations in improving their psychological safety.
- Workplace Specialists: Our experts provide training, education, and consulting services to support organisations in promoting employee wellbeing and improving workplace culture.
Our Team
Our team of experienced psychologists, psychiatrists, and therapists are dedicated to delivering high-quality services and support. Our practitioners are trained to work with diverse populations, including Indigenous Australians, people who identify as LGBTQIA+, people of all ages, people with a disability, and people from culturally and linguistically diverse backgrounds.
Get in Touch
If you're looking for support or have any questions, please don't hesitate to reach out. You can contact us during our business hours Monday to Thursday from 8am to 8pm, Friday from 8am to 5pm. We're also available 24/7 for our EAP clients.
Positive Experience
NewPsych has received rave reviews from several customers, with many praising the welcoming atmosphere, professional staff, and life-changing results. Clients have reported feeling comfortable and at ease during sessions, thanks to the warm and personable approach of the psychologists. The admin team has also been commended for their helpfulness and efficiency. Several customers have mentioned that they feel fortunate to have found NewPsych, which has helped them overcome challenges and improve their mental health.
Negative Experience
On the other hand, NewPsych has also received some negative reviews, with several customers expressing dissatisfaction with their experience. One reviewer reported being double-charged due to a POS system problem, while others were frustrated with long wait times, cancelled sessions, and poor communication. One reviewer was left feeling angry and frustrated after being referred to another doctor and being told that their original referral was not accepted due to time constraints.
