Reliable, Efficient, and Sustainable Freight Solutions
At VT Freight Express, we're proud to be an Australian company established in 2010, providing exceptional express freight services to Victoria, Tasmania, South Australia, Western Australia, Northern Territory, ACT, and Southern NSW. As a privately owned and operated business, we're committed to excellence in customer service and a 'hands-on' approach at every level. With a minimum standard of 99+% DIFOT, we pride ourselves on delivering a reliable and efficient service that hundreds of our business partners rely on every day.
Our Services
We offer a comprehensive range of express delivery services, including parcel, skid, and palletised freight solutions tailored to suit your business needs. Our core business activities include:
- Express delivery of parcels, skids, and palletised freight
- B2B freight services for business-to-business distribution
- B2C freight services for business-to-consumer distribution
- Item-level tracking and proof of delivery
- Flexible shipping options to suit your needs
- Reliable and efficient transit times
- Network of 103 depots across the country and 650+ vehicles
- Advanced technology for seamless freight management
- Safety and compliance at best-practice standards
- Environmental sustainability initiatives
Technology
Our cloud-based despatch system, Freight Data International, allows you to manage your freight with ease. With features such as:
- Create consignment notes
- Print labels
- Generate manifests
- GS1 compliance
- Customisable advanced shipping notices
- Return freight management
- Online proof of deliveries (PODs)
- Electronic invoicing
- Customer service query management
Safety and Sustainability
At VT Freight Express, we take our commitment to safety seriously. We ensure approved policies and procedures are current and best practice, and have an internal Environmental, Health, Safety & Facility Manager to oversee all laws and guidelines. We also prioritize environmental sustainability, implementing initiatives to minimize our ecological footprint across our regions.
Service Issues
The majority of reviewer complaints stem from poor service, with multiple instances of delayed or failed deliveries, as well as a general sense of unresponsiveness from the company. Reviewer Mark Tilly experienced a missed delivery with no explanation, while Oz Dylan had a package returned to the depot with no notice. Jamie Bishop had a package opened and destroyed, and Amanda Douglas-Smith received their order at the wrong address.
Positive Comments
On the other hand, there are several reviewers who had positive experiences with the company. Tati Malcholm praised the customer service at the Victoria branch, while Rob mentioned that he has been a customer for over five years with no issues. Wild About Animals had excellent service with a prompt resolution to their query, and Rachael Paddon commended the company for going above and beyond with a critical delivery. Brad also had a positive experience with the team's willingness to redeliver a parcel.
Negative Comments
The main negative comments revolve around poor service, missed deliveries, and lack of communication. Reviewer James Trauer had a driver arrive at their private address without notice, while Jamie Bishop's package was destroyed and returned to them. Amanda Douglas-Smith had their order delivered to the wrong address, which was then received by a stranger.
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