Honouring Memories, Celebrating Lives
Heritage Park Crematorium and Memorial Gardens is a tranquil oasis located in Goodna, conveniently serving the Ipswich and Brisbane western suburbs region. Established in 1989, our 80-seat chapel and beautiful memorial gardens provide a serene atmosphere for families to gather, mourn, and celebrate the lives of their loved ones.
Our Services
At Heritage Park Crematorium and Memorial Gardens, we understand the importance of personalized and compassionate service during a difficult time. Our experienced and caring staff are dedicated to helping families create a meaningful and memorable farewell for their loved ones. We offer a range of services, including cremations, funerals, and memorialisation.
Our tranquil memorial gardens feature various locations for memorial plaques, including the RSL Niche Wall, Double Niche Wall, Single Niche Wall, Parterre Garden, Royal Garden, Children's Garden, Boardwalk Garden, Family Estates, Heritage Garden, Acacia Garden, RSL Garden Wargraves, Alexandra Garden, Pond Garden, Pine Garden, and Palm Garden.
We also offer a comprehensive range of urns, including classic, pewter, and cremation urns, as well as a variety of designs and themes to suit individual preferences.
Our Mission
At Heritage Park Crematorium and Memorial Gardens, our mission is to provide a peaceful and comforting environment for families to celebrate the lives of their loved ones. We strive to provide exceptional service, guidance, and support during a difficult time, while helping families create a lasting tribute to their loved one.
Unpleasant Experience
The reviews shed light on a mix of ups and downs experienced by customers of this service. Sofia Denham Rodriguez shares a disappointing story of a committal service that went awry. The hearse booked for the service had a flat tire, which was understandable. However, things took a turn for the worse when the staff discovered that all four tires were unroadworthy and needed to be changed. This led to a delay of over an hour, causing inconvenience and distress to the grieving family. The staff's lack of preparedness and poor communication were major drawbacks. On top of that, the family's live stream setup failed due to technical issues.
In contrast, Jeanna Brooker's review showcases a positive experience. She commends the service for its exceptional customer service, prompt organization, and compassionate approach. Her family received clear information, had their questions answered, and didn't encounter unnecessary bureaucratic hurdles. She expresses her gratitude for the service and plans to recommend it to others.
Roadworthiness and Communication Issues
One major issue identified by Sofia Denham Rodriguez is the lack of attention to roadworthiness. The company's failure to regularly inspect their vehicles led to a devastating delay, which could have been prevented. Furthermore, poor communication among staff members exacerbated the situation, causing stress and frustration for the family.
Service and Customer Support
It's clear that the two experiences differ significantly. Sofia Denham Rodriguez's family was left feeling upset, disappointed, and unimpressed by the service, while Jeanna Brooker's family was overall satisfied with the support they received.
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