Creating safe, happy, and efficient swimmers
Here at The Swim Factory, we're passionate about creating safe, happy, and efficient swimmers. Our boutique swim school is located in Cranbourne West, Melbourne, and offers quality and personal swimming lessons to children from 4 months to 14 years of age. Our programs are run by trained and experienced instructors, providing our quality learn to swim program while keeping things fun for the kids.
Our Facilities
Our state-of-the-art facility is designed to provide a comfortable and enjoyable learning environment for our students. Our indoor heated pool is equipped with the latest technology, and our eco-friendly design ensures minimal water wastage. We pride ourselves on maintaining a clean and safe environment for our students and their families.
Our Programs
We offer a range of programs to cater to different age groups and skill levels. Our baby swimming lessons, Infant Aquatics, are the perfect start to get your child familiarized with water. Our Swim Tots program is designed for toddlers, and our Swim Kids program is suitable for children from 3 to 14 years of age. We also offer Stroke Development and Mini Squad programs for more advanced swimmers. Adults can enjoy our Adult Swimming Lessons, and we also offer a Holiday Program during school holidays.
Our Team
Our team of teachers are Austswim qualified and hold current Working With Children and first aid certificates. We regularly re-train and up-skill our teachers to ensure each child receives the best, most up-to-date teaching practice. Our founders have over 40 years of experience teaching learn to swim and have run successful swim schools in Sydney, Canberra, and Dubai.
What Sets Us Apart
We pride ourselves on our focus on teaching correct technique, regular teacher training, and small class sizes to ensure a personal teaching environment. We have a minimal reliance on floatation devices, and our timetable allows for regular progress updates with parents. Our facility is designed to provide a quieter, less busy atmosphere, and we use technology as an integral part of the learning process.
Excellent Teachers and Staff
The Swim Factory has received numerous rave reviews about its exceptional teaching staff. Ashlea Vamplew praises the support her children received, particularly her eldest son who was initially resistant to change. She highlights the professionalism of teachers like Tim, Remi, and Parisa, who made her children feel welcome and comfortable. Nick Sweeney's review also commends the dedicated team, praising their patience, expertise, and personalized approach. Similarly, David Woods' review praises the entire team's fantastic work, flexibility, and patient approach with students of all ages and abilities.
Lack of Variety and Progress
However, one reviewer, Carly Wood, expresses disappointment and frustration with the swim school, citing a lack of variety in swim techniques, inadequate engagement, and insufficient focus on essential skills like swimming in deep water. She also criticizes the school's communication, citing unprofessional text messages and an antiquated view on neurodivergence.
Poor Customer Service
Jamshed Hasan's review highlights poor customer service, complaining about being charged for a missed lesson without receiving a refund or makeup session. He accuses the school of prioritizing money over customer satisfaction and describes their treatment as rude and bureaucratic.
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