Reliable Towing Services for a Stress-Free Experience
Who we are
Total Towing is a family-run business established to provide fast, reliable, and efficient towing services to the Ballina and surrounding areas in the Northern Rivers region of New South Wales. With a commitment to exceptional customer service and highly trained operators, we are dedicated to handling all your towing needs with care and professionalism.
1. Accident Towing
We understand the stress associated with being involved in a car accident. Our experienced technicians will safely and efficiently transport your vehicle to the desired location, whether it's a repair shop, dealership, or private property. We work closely with most major insurance companies to ensure a smooth and hassle-free experience for you.
2. Car Body Removal
Dealing with a damaged or abandoned vehicle can be a burden. Total Towing offers reliable car body removal services, handling all types of vehicles, at competitive rates. We even offer a free removal service for eligible vehicles, and in some cases, pay up to $500 depending on the type and condition of the vehicle.
3. Container Transport
Need to transport containers safely and efficiently? We can assist with the transport of various sizes and types of containers, ensuring their integrity and safety during transit.
4. Breakdown Towing
Experiencing a breakdown can be frustrating and disruptive. Our team is equipped to respond promptly and efficiently to all breakdown calls, providing reliable assistance to get you back on the road as quickly as possible.
Why Choose Total Towing?
- Fast Response: We prioritize rapid response times to ensure you get the help you need when you need it.
- Professionalism: Our experienced and licensed operators handle your vehicle with care and expertise.
- Competitive Rates: We offer affordable services, with additional incentives for specific situations.
- Customer Focused: Our dedicated team is committed to providing exceptional customer service and ensuring your complete satisfaction.
Reliability and Communication Issues
The reviewers have expressed dissatisfaction with the company's reliability and communication. They claim that the company's website boasts of "reliable service", but their personal experience was far from it. The reviewer was left waiting for their car to be towed, only to be told an hour later that the truck had broken down and it was unlikely to happen. What's worse, no one bothered to inform them while they were waiting, leaving them uninformed and frustrated.
Unprofessionalism
The reviewer has labeled the company's behavior as unprofessional and unreliable. They were not only let down by the company's failure to provide a reliable service, but also by their lack of communication and honesty.
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