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Our History and Values
Ascot Family Practice is a well-established medical centre serving the Ascot community since the early 1920s. Our dedicated team of experienced doctors and nurses are committed to providing compassionate, patient-centered care to individuals and families across all ages and health needs. We believe in fostering open communication, fostering trust, and delivering tailored healthcare solutions that empower our patients to take charge of their health.
Our Services
We offer a comprehensive range of services to cater to various healthcare needs.
General Health
- Routine consultations for all ages
- Management of chronic conditions
- Preventative care and vaccinations
- Skin checks and minor procedures
- Emergency care and treatment
Specific areas of expertise
- Mental Health: Support for anxiety, depression, and other mental health concerns
- Women's Health: Comprehensive care for women's health issues, including pap smears, breast exams, and contraception advice
- Children's Health: Special attention to the unique healthcare needs of children, including immunisations and sick child care
- Minor Procedures: ECGs, Spirometry, cryotherapy, and other non-invasive procedures
- Vaccinations: Provided in accordance with the Australian National Immunisation Programme (NIP)
Our Team of Doctors
Our team of experienced doctors are highly qualified and skilled in various medical fields. They are dedicated to providing holistic care, addressing physical and emotional well-being, and empowering patients to actively manage their health.
Dr Madelon Amies: Expertise in women's health, family medicine, and chronic disease management.
Dr Pilita Valencia: Extensive experience in chronic disease management, mental health, and aged care.
Dr Solange Adad: Passionate about preventative care, chronic conditions, and skin cancer management.
We're here for you.At Ascot Family Practice, we believe in building lasting relationships with our patients and fostering open communication. Our caring and supportive team is always ready to address your concerns, answer your questions, and provide the personalized care you deserve.
Poor Patient Care and Unprofessional Staff
Many reviewers have expressed frustration with the patient care and professionalism of the staff at the medical centre. Authors Jasvinder Talafair, Himani Nayar, Allexro, Miran Volarevi, and Claire McGlynn all experienced issues with the staff, including being treated poorly by receptionists and being told to book appointments online. One reviewer even reported being hung up on by a GP.
Positive Experiences
However, not all experiences were negative. Authors Mary Daines, Miku, The Flame, and Ellen Taylor reported positive experiences, including excellent service, warm and helpful doctors, and efficient response to phone calls. One reviewer even praised the centre's "hard work, efficiency, and care".
Issues with Booking Appointments
Several reviewers mentioned difficulties in booking appointments, including being told to book online and not being able to get face-to-face appointments with GPs. One reviewer even reported being told to go to the Bracknell Urgent Care Centre instead of seeing a doctor at the medical centre.
Concerns about Doctors' Attitude
Some reviewers expressed concerns about the attitude of the doctors, including being treated rudely and having their concerns dismissed. One reviewer reported being hung up on by a GP after trying to explain their symptoms.