WE MAKE THE UNCERTAIN, CERTAIN. WE MAKE THE UNCERTAIN, CERTAIN.
Advance Automotive is a trusted local repairer proudly serving the automotive needs of North Melbourne, West Melbourne, City Edge, and Docklands. With over four decades of experience, our dedicated team of experts has established a reputation for quality workmanship and fair pricing.
Our Services
We offer a comprehensive range of services to keep your vehicle running smoothly and efficiently, including:
Car Servicing
- Log book servicing to manufacturer specifications
- Manual gearbox repairs
- Timing belt and chain replacements
- Auto electrical repairs
- Minor and major engine repairs and maintenance
- Brake and clutch specialist services
Unique Car Servicing & Maintenance
- Expertise in servicing and repairing all kinds of vehicles, including modified race models, pre-2000 classics, American Muscle Cars, Australian and Asian muscle cars, classic and vintage vehicles, prestige luxury cars, and those with turbo or supercharged engines.
Emergency Repairs
- Assistance with emergencies such as unusual noises, unexpected vibrations, and leaks.
- Puncture repair, disk and brake pad replacements, gasket and seal repairs, engine starting problems, electrical faults, air-conditioning repairs, oil leaks, water leaks, and transmission failures.
Why Choose Advance Automotive?
- Experienced and certified technicians
- Quality workmanship guaranteed
- Competitive pricing and transparent billing
- Convenient location in West Melbourne
- Family-owned and operated with a focus on customer satisfaction
Our Expertise and Commitment
Established in 1981, Advance Automotive was founded by Philip Gray, a seasoned automotive technician with extensive experience in all aspects of vehicle repairs. Our team is committed to ongoing training and development, ensuring we stay abreast of the latest technological advancements and industry best practices. We take pride in providing personalized attention to each customer and ensuring their vehicles are returned in a clean and timely manner.
Poor Customer Service and Order Fulfillment Issues
The majority of reviewers experienced poor customer service and issues with order fulfillment. Several reviewers mentioned that they were unable to get their orders processed or received, despite being told that the parts were in stock. Others experienced delays in shipping, with some having to wait for over a month to receive their orders.
Unreliability and Dishonesty
Some reviewers accused the company of being dishonest, with one reviewer stating that they were banned from purchasing on eBay after asking about the authenticity of a product. Another reviewer claimed that the company implied it was their fault when they received an incomplete order.
Unwillingness to Help and Resolve Issues
Many reviewers expressed frustration with the company's unwillingness to help and resolve issues with their orders. Some were told to shop elsewhere, while others had to contact the manufacturer or eBay to get their issues resolved.
Positive Experiences with Certain Staff Members
On a positive note, some reviewers had good experiences with certain staff members, such as Cath, who provided helpful and swift service.
Fast Delivery and Good Communication
A few reviewers praised the company for their fast delivery and good communication. They received their orders quickly and were kept informed about the status of their orders.
