Build with Confidence, Assemble with Ease
At ACE Auto Electrician, we pride ourselves on being the go-to auto electrical servicing and repair specialists in Melbourne. Our team of expert auto electricians is dedicated to providing top-notch services that come to you, 7 days a week. With a strong focus on customer satisfaction, we strive to provide prompt, reliable, and affordable solutions for all your auto electrical needs.
Our Story
Our journey began with a passion for delivering exceptional auto electrical services that cater to the unique needs of our customers. We understand that a faulty electrical system can be a major hassle, which is why we're committed to providing fast, efficient, and reliable solutions that get you back on the road in no time. Our team of highly skilled auto electricians is equipped with the latest tools and technology to diagnose and repair even the most complex electrical issues.
Our Services
Our comprehensive range of auto electrical services includes car starting system repairs, alternator repairs, battery replacements, electronic fuel injection (EFI) system repairs, and engine computer system repairs, among others. We also specialize in auto electrical accessories such as wiring, electric windows, gauges, fuses, and more. Our auto lighting system services include brake lights, headlights, warning lights, and more. Whether you're experiencing issues with your car's starting system, electrical accessories, or engine computer system, we've got you covered.
Our Commitment
At ACE Auto Electrician, we're committed to providing unparalleled customer service, ensuring that you receive the best possible experience. Our team of experts is dedicated to staying up-to-date with the latest technologies and techniques, ensuring that our services are always of the highest standard. We pride ourselves on our 10% pensioner discount, ACE VIP status, and our nationwide 12-month, 20,000km warranty, giving you peace of mind and protection for your vehicle.
General Experiences
The reviews present a mixed bag of experiences with Ace Mechanics. While some customers had positive experiences, others had terrible encounters with the company.
Negative Experiences
Hidden Charges and Poor Communication
Several customers experienced hidden charges and poor communication from Ace Mechanics. They were charged exorbitant fees without proper notification, and the company failed to provide transparent quotes for repairs.
Questionable Business Practices
Some customers reported that Ace Mechanics used low-quality replacement parts, such as swapping high-performance tyres with lower-quality ones without consent. There were also instances of mysterious additional charges for repairs, such as a $12 wheel nut that looked used.
Lack of Accountability
One customer's car was taken outside the shop's premises for wheel alignment without permission, raising concerns about accountability and potential misuse of the vehicle.
Damaged Vehicles
In some cases, vehicles were returned to customers in a worse condition than when they were dropped off, with scratches and scrapes appearing on the bumpers.
Positive Experiences
Honest and Detailed Inspections
A few customers praised Ace Mechanics for their honest and detailed inspections, which helped them avoid purchasing faulty vehicles.
Excellent Customer Service
Some customers appreciated the prompt and helpful service from specific staff members, such as Osman, Mr. Rose, and Paul, who went above and beyond to assist them.
