Prompt, Reliable Service Since 1975
At HenderCare, we're dedicated to providing high-quality care and support to individuals with disabilities and older Australians. Our comprehensive range of services is designed to help our clients live the life they choose, with dignity and independence.
Our Story
Founded in 2004, HenderCare has grown to become a leading provider of aged care and disability support services across Australia. Our team of dedicated professionals, including nurses, therapists, carers, and domestic assistants, work tirelessly to provide personalized care and support to our clients. Our passion is to deliver bespoke solutions that cater to the unique needs of each individual, ensuring they receive the highest quality care and support.
Our Services
We offer a wide range of services, including:
- NDIS Services: We provide personalized support and care to individuals with disabilities, helping them to live independently and achieve their goals.
- Aged Care Services: Our aged care services are designed to support older Australians, providing them with the care and support they need to maintain their independence and quality of life.
- Home Care Packages: Our Home Care Packages are tailored to meet the unique needs of each individual, providing them with the support and care they need to remain in their own homes.
- Commonwealth Home Support Programme: We provide support and care to older Australians, helping them to maintain their independence and quality of life.
- Veterans' Home Care: We provide specialized care and support to veterans, acknowledging their service and sacrifices.
- Private Care: Our private care services are designed to provide individuals with the personalized care and support they need, in the comfort of their own homes.
- Therapy: Our therapy services are designed to support individuals with disabilities and older Australians, helping them to maintain their physical and mental well-being.
Our Purpose and Values
At HenderCare, our purpose is to be Australia's most trusted community care provider. We are committed to providing high-quality care and support, with a focus on quality, safety, and the environment. Our values are centered around our clients, and we strive to deliver personalized care and support that exceeds their expectations.
Work with Us
If you're passionate about making a difference in the lives of others, we'd love to hear from you. At HenderCare, we offer a supportive work environment, flexible scheduling, and opportunities for professional growth and development.
General Feedback
The majority of reviews across the board have been highly critical of Hendercare, with users expressing disappointment and frustration with their experience.
Staff and Management Issues
Several reviewers have expressed dissatisfaction with the staff and management of Hendercare. They cite problems with scheduling, communication, and consistency, with some even reporting rude and abusive behavior from coordinators. Reviewers have also complained about the high turnover rate of staff, which has resulted in a lack of consistency and reliability.
Care Package Issues
Reviewers have expressed frustration with the care package system, citing difficulties in getting the help they need for their loved ones. One reviewer reported a two-year wait for a level 4 care package, while another reviewer had issues with their mother's level 3 care package being reduced. Reviewers have also mentioned problems with the invoicing process and the lack of transparency.
Unreliable and Late Arrivals
Reviewers have reported issues with staff members not showing up for appointments, with some even receiving late notice or no notice at all. This has caused inconvenience, stress, and worry for the users and their loved ones.
Call for Action
Reviewers have expressed a call for change, urging others to avoid Hendercare and seek alternative care providers. Some have even threatened to write to regulatory bodies or take legal action to rectify the situation.
Be the first to review Hendercare.
Write a Review
