Building a secure financial future for Queenslanders
BUSSQ is a not-for-profit superannuation fund built by Queenslanders, for Queenslanders. Founded in 1983, we have a 38-year history of providing strong long-term returns and personalized customer service to workers in the building, construction, and civil industries.
Our core purpose is to empower you to take control of your financial future. We offer a comprehensive range of products and services designed to meet your individual needs and goals.
1. Comprehensive Retirement Planning
- Expert advice on managing your superannuation, claiming unpaid super, and combining accounts.
- Tailored retirement strategies to achieve your financial goals.
- Access to a dedicated retirement expert who will work with you every step of the way.
2. Secure and Transparent Investments
- Strong track record of providing competitive returns over the past 39 years.
- Transparent investment options with clear unit pricing and proxy voting rights.
- Responsible investing practices that align with your values.
3. Personalized Service and Support
- Easy-to-use online platform and mobile app for managing your account.
- Responsive customer service team available to assist you with any inquiries.
- Regular educational resources and webinars to empower you to make informed decisions about your superannuation.
4. Additional Benefits
- Access to a variety of insurance options to protect your superannuation in case of unexpected circumstances.
- Voluntary code of practice ensures we act with transparency and integrity.
Why Choose BUSSQ?
- Queensland-built and Queensland-based: We understand the unique financial needs of workers in these industries.
- Strong financial performance: Consistent returns and a focus on long-term growth.
- Personalized service: Individual attention from dedicated customer service representatives.
- Comprehensive resources: Tools and information to help you make informed decisions about your superannuation.
Join BUSSQ and take charge of your financial future today!
Poor Customer Service
Multiple reviewers have expressed frustration with the customer service provided by BUSSQ. They have reported long wait times, unhelpful staff, and a lack of progress in resolving their issues. Some have even mentioned being told to call back and speak with someone else, only to experience the same disappointment.
Incorrect Data Entry and Blame Shifting
One reviewer was upset about a typo in their name that was entered into the system, and was told to provide a statutory declaration to correct it. They felt it was ridiculous that they had to take time out of their day to fix a mistake made by BUSSQ.
Difficulty Accessing Funds
Several reviewers have reported difficulties in accessing their funds, with one reviewer stating that their money is being "held captive" and they are unable to access it. Another reviewer was promised a compassionate release of their funds but did not receive it, and was later told they would have to wait five days.
Broken Promises and Lack of Transparency
Some reviewers have reported that BUSSQ made promises that were not kept, such as matching insurance cover or releasing funds on time. One reviewer felt that the website had outdated and incorrect information, and that the company was not transparent about their processes.
Positive Experiences
On the other hand, some reviewers have had positive experiences with BUSSQ, reporting helpful staff and a smooth transition process. One reviewer appreciated the guidance they received in planning their retirement.
Industry Super Fund Comparison
One reviewer praised BUSSQ as one of the best industry super funds around, comparing favourably in returns and fee structure to other funds. However, they noted that the fund could be more flexible for self-employed people.
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