Reliable Solutions for Your Commercial Food Equipment Needs
At Barling Elements, we understand the importance of keeping your commercial food equipment in top working order. That's why we offer a comprehensive range of services and parts sales to ensure your business runs smoothly and efficiently.
Our story began in 1999 as a small, single-person operation, but over the years, we've grown to become a leading provider of parts and servicing for commercial food equipment. In 2014, we became part of the Coreserve Group, expanding our reach and capabilities to provide national support with a 24/7 helpdesk.
Our team of experienced technicians and experts has grown to include professionals with backgrounds in hospitality, building, and maintenance, allowing us to provide a complete managed service stream to hospitality, leisure, corporate, education, and government facilities.
Our Services
We offer a wide range of services, including:
- Parts Sales: We source and dispatch parts within a day if in stock, and up to 2 days if ordered. We carry a vast range of parts for various brands, including domestic elements, fans, controllers, thermostats, simmer stats, wiring, and connectors.
- In-House Servicing: We repair all types of equipment, including blenders, processors, grills, presses, rice cookers, juicers, dough rollers, and mixers, in our state-of-the-art workshop.
- On-Site Servicing: Our experienced technicians can service larger items, such as ovens, spiral dough machines, and commercial glass and dishwashers, on-site.
- Fault Repairs: We repair faults in-house for all equipment in country Victoria and provide assistance by telephone or fax for local electricians wanting to repair or identify parts for on-site repairs.
- Cleaning Services: We offer daily cleaning services to ensure your equipment remains in top condition.
Why Choose Barling Elements?
At Barling Elements, we pride ourselves on our competitive hourly and call-out rates, backed by our experienced staff holding Electrical, Gas, Refrigeration, and Plumbing Licenses, issued by Energy Safe Victoria. We're an approved Warranty repairer for most Brands, and our work is guaranteed.
If you require parts or servicing for your commercial food equipment, contact us today to experience the Barling Elements difference.
Poor Customer Service Experiences
There are several reviews that highlight poor customer service experiences with the company. Several customers reported difficulty in getting their issues resolved, with some even being hung up on or ignored. Others experienced long wait times for their issues to be addressed, only to be met with unhelpful or dismissive responses.
Delivery and Refund Issues
Some customers experienced problems with their deliveries, including incorrect items being sent or orders not being dispatched on time. Refund processes were also reported to be slow and complicated, with some customers being charged restocking fees or receiving partial refunds.
Repair and Technical Issues
Several customers reported poor experiences with the company's repair services, including being quoted high prices for repairs, having to wait extended periods for their items to be fixed, or receiving their items back in poor condition.
Positive Experiences
However, there are a few reviews that highlight positive experiences with the company's technical staff, particularly with one technician named Luke who was praised for his knowledge and experience.
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