Empowering your financial future
BOQ is a leading provider of financial services in Australia, committed to empowering individuals and businesses to achieve their financial goals. With a rich history dating back to 1876, we have evolved into a trusted partner for generations of customers.
Our Values
At BOQ, our core values guide our actions and decision-making:
- People-centricity: We prioritize understanding and meeting the diverse needs of our customers.
- Integrity: We operate with transparency and accountability.
- Innovation: We embrace new technologies and solutions to enhance our services.
- Sustainability: We are committed to responsible environmental and social practices.
- Community: We actively support and engage communities where we operate.
Personal Banking
- Everyday banking solutions for individuals
- Transaction and savings accounts
- Personal loans and credit cards
- Online and mobile banking
- Wealth management and planning
Business Banking
- Business checking and savings accounts
- Business loans and finance
- Payment solutions and merchant services
- Industry-specific banking solutions
Wealth Management
- Investing and superannuation
- Financial planning and wealth strategies
- Self-directed trading and online banking
International Banking
- Foreign currency exchange and international payments
- Import and export services
- Global treasury solutions
Supporting Your Financial Journey
Our dedicated team of professionals is committed to understanding your financial goals and providing tailored solutions. We offer a comprehensive range of services to help you:
- Manage your finances effectively
- Grow your wealth
- Protect your financial well-being
- Achieve your financial aspirations
Quality and Innovation
BOQ is known for its commitment to quality, innovation, and customer satisfaction. We continuously invest in technology, processes, and infrastructure to deliver seamless and efficient financial services.
Customer Experience
The overall customer experience at the BOQ branch at 455 Bourke Street has been a mixed bag. On the positive side, some customers have reported friendly and helpful staff, with good customer service. However, others have had negative experiences, citing poor service, patronising staff, and even racism.
Opening Hours and Appointments
Some customers have reported that the branch has limited hours, closing early on certain days and requiring appointments to open new accounts. This has caused frustration and inconvenience for those who need to access banking services.
Staff Performance
The performance of the staff at the branch has been inconsistent. Some customers have praised the staff for being friendly and helpful, while others have reported negative interactions, including being told they are using the app when they are not, and being patronised. In some cases, staff have not admitted fault or apologised for mistakes.
Racism and Discrimination
Unfortunately, some customers have reported experiencing racist comments and discriminatory behaviour from staff. This is unacceptable and has led to a complete loss of interest in banking with BOQ.
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