Protecting You, Today and Tomorrow
Who We Are
At MetLife Australia, we're dedicated to providing innovative and reliable insurance solutions that offer peace of mind and financial security to individuals and businesses. With over 150 years of history and a strong global presence, we're committed to exceptional customer service and support. Our mission is to inspire confidence, longevity, wellbeing, and security and stability for our customers.
Our Commitment to Service
We're committed to providing an exceptional customer experience, with a focus on delivering convenient and efficient services. Our dedicated service team is always available to assist you, providing personalized support whenever you need it. Our customer satisfaction ratings speak for themselves - our advisers have rated our BDM support as 4.9 out of 5 stars.
Our Products
At MetLife Australia, we offer a range of personal insurance products to suit your needs. Our modular cover provides financial security and flexibility, making it easy to adapt to changing circumstances. Our simple online application process and dedicated BDM support ensure a seamless experience from start to finish.
Our Partnerships
We partner with Advisers to provide financial security to clients, offering a range of products and services that meet their unique needs. We work closely with our partners to understand their goals and develop customized solutions that meet their clients' requirements. Our Adviser partnerships are built on a foundation of trust, expertise, and collaboration.
Our Commitment to Corporate Responsibility
As a responsible corporate citizen, we're committed to contributing to the greater good. We believe in promoting a culture of integrity, diversity, and inclusion, and we strive to make a positive impact on the communities we serve. Our corporate responsibility efforts focus on promoting financial literacy, supporting vulnerable populations, and reducing our environmental footprint.
Our 360Health Services
At MetLife Australia, we understand that health and wellbeing are essential to living life to the fullest. Our 360Health services provide fast and easy access to expert medical opinion, nutrition, fitness, and mobility, as well as recovery support. With MetLife 360Health, you'll have the support and resources you need to achieve your health and wellbeing goals.
Our Claims Process
We're committed to providing prompt and fair settlements to policyholders. Our claims process is designed to be efficient and transparent, with a focus on providing high-quality service. With a high claims approval rate and high return-to-work rates, you can rely on us to be there when you need us.
Our Community
At MetLife Australia, we believe in building strong relationships with our customers, partners, and community. We're committed to creating a culture of trust, respect, and inclusivity, and we strive to make a positive impact on the communities we serve.
Negative Experiences with ING Super MetLife Insurance
Unfair Treatment and Lack of Empathy
Several reviewers have reported feeling mistreated and disrespected by the insurance company's representatives. They were accused of misrepresenting information, and their claims were stalled or ignored. The company's lack of empathy and understanding towards their customers' struggles with medical conditions and financial needs was a common theme.
Difficult Claims Process
Multiple reviewers have expressed frustration with the claims process, describing it as a "nightmare" and a "minefield". They reported having to deal with multiple case managers who were incompetent and unresponsive, and that the company made it difficult for them to receive their entitled payments.
Poor Customer Service
Reviewers have consistently rated the customer service as poor, with some even calling it "abysmal". They reported being ignored, having their calls and emails unreturned, and being given false promises.
Deceptive Practices
Some reviewers have accused the company of using deceptive practices to avoid paying claims, such as stalling and making the process overly complicated.
One Neutral Review
One reviewer gave a neutral rating, stating that the premium was affordable and the customer service was fairly good. However, they noted that they had not made a claim yet, so they couldn't comment on the company's performance in that regard.
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