Better Health, Better Life. Your Health - Our Passion.
At Century Health Care, we are committed to providing high-quality medical services to our patients. Our team of experienced doctors, specialists, and allied health professionals are dedicated to delivering the best possible care to you and your family. We pride ourselves on our patient-centered approach, ensuring that you feel comfortable, respected, and empowered to take control of your health.
Our Mission
Our mission is to provide comprehensive health services through a team-based approach that is accessible, affordable, and sustainable. We aim to improve the general health and wellbeing of our local community in Pascoe Vale, Pascoe Vale South, Coburg, Coburg North, Oak Park, Glenroy, Hatfield, Strathmore, Essendon, and surrounding areas. We believe in "BETTER HEALTH, BETTER LIFE" and are committed to serving your everyday needs.
Our Services
We offer a wide range of health services, including:
- Bulk billing for patients with a valid Medicare card
- Family medicine and general practice
- Paediatrics, women's health, and men's health
- Skin medicine and surgery
- Heart disease, diabetes, and respiratory management
- Mental health, bones, and arthritis care
- Geriatric medicine and more
Our team of highly experienced doctors, specialists, and allied health professionals are committed to providing the best possible care to you and your family. We strive to create a warm, safe, and respectful environment that makes you feel comfortable and valued.
Our Values
At Century Health Care, we value:
- High-quality patient care
- A team-based approach to health care
- Accessibility, affordability, and sustainability
- Respect, empathy, and compassion for our patients
- Continuous improvement and learning
Our Story
Century Health Care was established with a passion for providing high-quality medical services to the local community. Our team is committed to delivering the best possible care to you and your family, and we look forward to welcoming you to our medical centre.
Customer Service Issues
- Multiple reviewers have experienced poor customer service, including long wait times, unhelpful representatives, and unreturned calls from managers.
- Some reviewers were hung up on or met with a lack of certainty and professionalism when asking questions.
Billing and Claims Issues
- Several reviewers have had issues with medical bills not being paid on time or at all, leading to collections.
- One reviewer was told that their medical bills might not be covered, despite having insurance.
Lack of Transparency and Honesty
- Reviewers have reported being misled about what is covered under their policy, including being told that their doctor would be accepted when they were not.
- One reviewer was quoted a high price for an immigration medical exam, higher than other providers.
Frustration and Disappointment
- Reviewers have expressed frustration and disappointment with their experiences, feeling that the company does not care about their issues and is not willing to help.
Positive Exception
- One reviewer had a positive experience with the customer service department, finding them knowledgeable and helpful.
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