Business Details
37 Years
experience
Emergency
services
Emergency Vet Services in Terrey Hills
Northside Emergency Veterinary Service (NEVS) has been a leader in after-hours critical care since 1989, providing expert emergency veterinary services to pets across the Northern Beaches and North Shore. Our state-of-the-art facility is staffed by over 80 highly qualified professionals, including veterinarians, nurses, and specialists, all dedicated to delivering swift, compassionate treatment for critically ill or injured animals. With advanced equipment such as digital radiography, ultrasound, and intensive care units, we ensure pets receive gold-standard care 24/7.Our teams expertise in tick paralysis treatment, developed through decades of research and practice, has set benchmarks for the industry. We collaborate closely with local vets and The Pet Specialists to offer seamless continuity of care, prioritizing transparency, empathy, and client communication. Recognized for our tenacity and commitment, we work tirelessly to reunite pets with their families, driven by the belief that every animal deserves exceptional emergency care.
Services
Emergency Vet Care
Tick Paralysis Treatment
Dog Blood Donor Program
Critical Care Monitoring
24/7 Pet Ambulance
Details
- Year established: 1989
Highlights and features
- Weve specialized in emergency and critical care since 1989, treating over 30,000 tick paralysis cases.
- Our hospital features human-grade operating theatres and advanced diagnostic tools for precise treatment.
- We guarantee 24/7 availability, including public holidays, with no wait times for critical cases.
- Our team includes members of the Australian and New Zealand College of Veterinary Scientists.
- We provide transparent communication, using plain English to explain treatments and costs.
What people say
Exceptional communication
Skilled and caring staff
Life-saving tick treatment
24/7 availability
Regular patient updates
Services
Emergency Vet Care
Our 24/7 emergency veterinary service addresses critical conditions like trauma, poisoning, and respiratory distress. Equipped with advanced diagnostics and a dedicated ICU, we stabilize pets using protocols developed through decades of research. The team prioritizes rapid intervention to improve recovery outcomes, handling cases from motor vehicle accidents to snake bites. Clients receive continuous updates and support throughout their pets care.
Tick Paralysis Treatment
Specializing in tick paralysis, we employ gold-standard protocols developed in-house for over 30 years. Treatment includes sedation, anti-serum administration, and full-body clipping to locate hidden ticks. Our mortality rate reduction is attributed to early intervention and 24-hour monitoring. Clients are educated on prevention strategies, and pets receive post-treatment care plans to ensure full recovery from neurotoxin effects.
Dog Blood Donor Program
This life-saving program collects blood from healthy, eligible dogs to treat trauma or anemia cases. Donors undergo rigorous health checks, and the process mirrors human blood donation. Participants receive recognition, free blood typing, and a gift. The program ensures availability of blood products for emergencies like rat bait poisoning or surgical hemorrhage, enhancing treatment efficacy.
Critical Care Monitoring
Patients receive round-the-clock monitoring using multiparameter systems and mechanical ventilation when needed. Our ICU provides oxygen therapy, fluid management, and pain control tailored to each pets condition. Nurses perform regular assessments, adjusting care plans based on real-time data. This service ensures timely responses to complications, maximizing recovery chances for severely ill or post-operative animals.
24/7 Pet Ambulance
Our ambulance service offers safe, rapid transport for critically ill pets, staffed by trained professionals. Vehicles are equipped with life-support systems for stabilization during transit. This service ensures timely access to our hospitals advanced care, particularly for remote areas. Clients receive guidance on pre-arrival care to minimize stress and improve outcomes during transfer.
People
Heather Russell
Hospital Superintendent
Graduated with honours from the University of Sydney in 2002, Heather leads NEVSs veterinary team. She developed tick paralysis treatment guidelines and mentors staff to maintain high care standards. With experience from a UK island practice, she excels in fast-paced emergency environments.
Cloe Davies
Clinical Manager
A vet with 15+ years of emergency care experience, Cloe joined NEVS after working in mixed practices and Sydney emergency hospitals. She holds memberships in prestigious veterinary colleges and balances her career with family life and hobbies like sourdough baking.
Lucy Kirkton
Emergency Vet
Lucy graduated from the Royal Veterinary College, London, in 2004 and has worked globally, including in Botswana. She specializes in tick paralysis and mechanical ventilation, contributing to training programs and examinations for veterinary professionals.
Yvonne van der Veek
Critical Care Vet
With 25 years of experience, Yvonne specializes in toxicities and trauma care. She trains vets in CPR and has attended advanced workshops in ultrasound and endoscopy, ensuring cutting-edge treatment for respiratory and trauma cases.
Christina Kwan
Emergency Vet
Christina holds honors degrees from Sydney and Murdoch Universities and specializes in advanced imaging. With 13 years in critical care, she focuses on complex cases and improving outcomes through innovative diagnostic techniques.
Questions
What emergency services do you offer?
We treat all pet emergencies, including tick paralysis, trauma, poisoning, breathing difficulties, and post-surgical care, with 24/7 availability.
How do you handle tick poisoning cases?
We administer anti-serum, perform full-body clips to locate ticks, and provide sedation and monitoring to manage neurotoxin effects.
Can my dog become a blood donor?
Dogs aged 1-8 years, over 25kg, and in good health can join our donor program after screening.
What areas do you serve?
We serve Sydney’s Northern Beaches, North Shore, and surrounding regions with emergency care and ambulance services.
How do you communicate with pet owners during treatment?
We provide regular updates via phone and use plain English to explain diagnoses, treatments, and costs.
What happens during my pet’s hospital stay?
Patients receive 24/7 monitoring, pain management, and tailored care plans, with discharge instructions for continued home recovery.
