Say it with flowers, and let us help you say it best!
At Vines Florist, we are passionate about providing exquisite floral arrangements and exceptional customer service to the Albury/Wodonga region and beyond. Our story began in 1997 when renowned local florist Maria Attwater acquired our business, making us one of Albury's first and most established florists.
Our Services
We take pride in creating simply divine arrangements that we would love to receive ourselves! Our talented team of florists work tirelessly to craft stunning bouquets, boxes, and other floral delights that will leave a lasting impression on your loved ones. Whether you're celebrating a special occasion, expressing sympathy, or simply showing appreciation, we have the perfect arrangement to convey your sentiments.
We offer a wide range of services, including same-day delivery to the Albury/Wodonga region, as well as interstate and international delivery arrangements. Our secure online ordering system ensures a seamless and convenient shopping experience. You can also customize your gift by adding chocolates, wine, teddies, balloons, or scented candles to create an unforgettable present.
Our Commitment to Quality
At Vines Florist, we are dedicated to providing a fast, friendly, and secure service. We guarantee the freshness and quality of our flowers, and our own van or trusted couriers ensure that your delivery arrives safely and on time. If circumstances beyond our control cause a delay, we will notify you as soon as possible.
Our History
With a long and distinguished history in the region, we continue to evolve our craft and stay up-to-date with the latest trends and techniques. Our team's passion for flowers, combined with our commitment to quality and customer satisfaction, has earned us a reputation as one of Albury's premier florists.
Customer Feedback Summary
The feedback from customers reveals a mixed response to the flower shop's service and products. There are a few common themes that can be identified in the reviews.
Product Quality
The product quality has been criticized by several customers. For instance, Tom Ridgewell rated the shop 2 stars and mentioned that the flowers looked older and were overpriced. C. S. gave a 1-star rating and reported that the roses died instantly. Carol Tiplady also had a negative experience, receiving a bouquet that did not match her order and included daisies and greenery with only 2 roses.
On the other hand, customers like Jen and Kent Scott had positive experiences with the shop's product quality. Jen gave a 5-star rating, appreciating the quick delivery and high-quality flowers for someone in the hospital. Kent Scott also rated the shop 5 stars, highlighting the friendly service and reliable product standard.
Customer Service
Customer service is another area that has been mentioned in the reviews. Tom Ridgewell suggested that the customer service could be improved, while Carol Tiplady mentioned that she contacted the shop via email and received a return email but was not entirely satisfied with the response. However, both Jen and Kent Scott praised the customer service, with Jen appreciating the helpful and kind service during a difficult time and Kent Scott highlighting the friendly, old-fashioned service.
Pricing
Pricing is a third theme that emerges from the reviews. Tom Ridgewell and C. S. both mentioned that the prices were too high for the quality of the flowers received. Carol Tiplady also felt that the prices were not justified by the product quality. However, customers like Jen and Kent Scott did not mention any issues with pricing, suggesting that they were satisfied with the value for money.
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