Taking care of your health, with care
At FirstCare Medical Centres, we are committed to providing exceptional healthcare services to our patients across Brisbane. Our team of dedicated healthcare professionals strives to achieve the best possible health outcomes for our community. With multiple locations in the Brisbane CBD and surrounding suburbs, we offer a range of medical services designed to cater to the diverse needs of our patients.
Our Vision
Our vision is to be leaders in healthcare delivery, providing high-quality, patient-centred care that is accessible and convenient. We believe that every individual deserves personalized attention and care, and we strive to create a friendly and caring environment that puts our patients at ease.
Our Services
Our medical centres offer a comprehensive range of services, including general medicine, occupational health, and skin healthcare. We also provide COVID-19 vaccinations at selected clinics. Our experienced team of general practitioners, health professionals, and reception staff work together to provide a seamless experience for our patients. Whether you need routine check-ups, vaccinations, or management of chronic conditions, we are here to help.
Our People
Our team is led by Director Dr. Charles Hur, a general practitioner with over 20 years of experience in Brisbane. Dr. Hur's commitment to providing exceptional care is reflected in our values, and we are always looking for like-minded healthcare professionals to join our team.
Join the FirstCare Family
If you are a general practitioner, practice manager, reception staff, or nursing staff looking for a new challenge, we invite you to join the FirstCare team. We offer a supportive and accommodating work environment that values empathy, compassion, and teamwork.
Summary of Reviews
Unsatisfactory Experiences
- Most of the reviewers have had unsatisfactory experiences at the medical centre.
- They have complained about long waiting times, unhelpful receptionists, and doctors who do not treat patients well.
- Some have mentioned that they felt like they were treated based on money rather than as patients.
- Racial discrimination has also been reported by one of the reviewers.
Poor Customer Service
- Many of the reviewers have pointed out that the customer service at the medical centre is terrible.
- Receptionists have been rude and unhelpful, failing to inform patients about important details like QR codes for medical forms.
- Long waiting times have been common, with some patients waiting over an hour for their appointments.
Privacy Concerns
- One reviewer has expressed concerns about the privacy practices at the medical centre.
- They have reported difficulties in accessing their medical records and have been ignored by the practice director when they tried to escalate the issue.
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