Providing quality, comprehensive and timely care.
Petrie Family Medical Practice has been delivering comprehensive medical care to the local community since 1984. Our practice is built on the philosophy of providing quality, comprehensive, and timely healthcare to all age groups. Our primary goal is to empower our patients to optimise their health and take charge of their well-being. We are committed to delivering evidence-based medical care, tailored to meet the unique needs of our patients.
Our Services
At Petrie Family Medical Practice, we offer a wide range of medical services, including:
- General medical consultations
- Women's health
- Men's health
- Child health and immunisations
- Chronic disease management
- Mental health
- Skin cancer checks and treatment
- Travel medicine
- Workplace and pre-employment medicals
- Indigenous health
- Aged care
- Allied health referrals
Our highly trained and experienced team of healthcare professionals are dedicated to providing the best possible care to our patients. We have a team of highly experienced nurses who work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services.
Appointments
At Petrie Family Medical Practice, we offer convenient appointment times, including early morning, evening, and Saturday appointments. Patients can book an appointment by contacting us on (07) 3285 6572 or by making a quick and easy appointment through our website. We also offer telehealth appointments for patients who are unable to attend the practice in person.
We understand that unexpected medical issues can arise, which is why we reserve appointments for urgent consultations and sick children. We always try our best to ensure that we can find a suitable appointment time with your preferred doctor.
Your Personal Information
We take the confidentiality of our patients' health records very seriously and have protocols in place to safeguard their privacy. We request that new patients complete a registration form prior to their consultation to ensure optimal patient care. We ask that existing patients inform us of any changes to their personal information, such as change of contact or Medicare details, address or emergency contact, on their next visit or over the phone.
Cancellations
Due to high demand for appointments, we have a cancellation policy in place. If you are unable to attend your appointment, please contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. Missed appointments may deprive another patient of an appointment, and we appreciate your consideration.
Home Visits
Home visits and nursing home visits are available within a reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice.
Waiting Times
We aim to be as punctual as possible, but due to medical emergencies that may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority, and we regret any inconvenience caused due to these delays.
After Hours Arrangements
During after-hours when we are closed, patients can call Hello Home Doctor on 134 100 to book an after-hours appointment. For emergencies, patients should call 000.
Repeat Prescriptions and Referrals
Repeat prescriptions and referrals can be arranged during a consultation with your doctor. We encourage patients to make an appointment to ensure that their medical care is safe, effective, and up-to-date.
At Petrie Family Medical Practice, we take great pride in delivering high-quality medical care to our patients. We are committed to delivering personalised, evidence-based healthcare to our patients in a timely and respectful manner.
Staff and Reception Issues
Receptionists at the practice have been accused of being rude and unhelpful, with some patients feeling unwelcome and mistreated. Some patients have reported being told they cannot see a new doctor, while others have been left waiting for extended periods of time for short appointments.
Doctors and Medical Care
On the other hand, many patients have praised the doctors at the practice, particularly Dr. Lindsay Ashworth, Dr. Michelle Psaltis, Dr. Briggs, and Dr. Tomoni, for being kind, compassionate, and knowledgeable. Patients have reported feeling valued and respected by these doctors, who take the time to listen to their concerns and provide quality care.
Special Mention
Some patients have also praised the nurses and reception staff for being friendly and helpful, with one patient stating that the practice "sets and meets high standards in customer service."
Racial and Weight-Based Issues
Unfortunately, there have been reports of racial and weight-based discrimination by some doctors, with one patient reporting being treated rudely and discriminatorily by Dr. Tomoni.
Billing Issues
One patient reported being charged for a long consult without being informed, leaving them feeling ripped off.
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