Business Details
20 Years
experience
Trusted Mortgage Brokers in Hawthorn East
SmartLend Mortgage Broking Services has been a trusted mortgage brokerage since 2006, dedicated to providing personalized home loan solutions tailored to individual client needs. Our team combines over two decades of industry experience with advanced software tools to compare hundreds of loan products from virtually every lender in Australia. As award-winning brokers recognized for excellence in customer service and industry expertise, we specialize in first home loans, investment properties, refinancing, and debt consolidation. Our qualifications include full MFAA membership, diplomas in finance and mortgage broking, and advanced certifications in accounting. We operate with transparency, offering free services with no obligation, while maintaining accreditation with major lenders and regulatory bodies.Our commitment to client satisfaction is reflected in our track record of securing over $800 million in loans and winning multiple regional and national awards. We provide both in-person consultations in Hawthorn East and remote services via Zoom, ensuring accessibility for all clients. Our dispute resolution processes are fully compliant with Australian financial regulations, and we maintain memberships with AFCA and other industry watchdogs. By focusing on individual client needs rather than selling proprietary products, we guarantee impartial advice that prioritizes our clients' financial interests.
Services
Home Loans
Refinancing
Investment Loans
Construction Loans
First Home Owners Grant
Reverse Mortgages
Commercial Property Loans
Bridging Loans
Business Loans
Vehicle Finance
Details
- Year established: 2006
Highlights and features
- We offer free mortgage services with no hidden fees or obligations
- We have access to over 50 lenders including all major Australian banks
- Our team holds advanced industry qualifications including MFAA membership
- We've secured over $800 million in home loans since 2006
- We provide personalized service with both in-person and remote consultation options
Associations and certifications
- MFAA
- Finsia
- COSL
- FBAA
- AFCA
What people say
Very personable
Committed
Understands needs
Delivered
Extremely helpful
Services
Home Loans
SmartLend Mortgage Broking Services compares hundreds of home loan products from major Australian banks and lenders to find the best solution for your needs. We specialize in standard variable, fixed rate, interest-only, and low-doc loans. Our expert brokers help first-time buyers, investors, and refinancers secure competitive rates with personalized service.
Refinancing
Our refinancing experts analyze your current mortgage to identify savings opportunities through better interest rates or loan features. We help clients reduce monthly payments, shorten loan terms, or access equity for investments. The process includes comprehensive comparison of current market offers and negotiation with lenders on your behalf.
Investment Loans
SmartLend Mortgage Broking Services provides tailored financing solutions for property investors seeking to build wealth through real estate. We offer specialized advice on interest-only terms, tax-effective structures, and portfolio optimization. Our service includes cash flow analysis and lender negotiation to maximize investment returns while minimizing costs.
First Home Owners Grant
We guide first-time buyers through the FHOG application process and help maximize government benefits. Our service includes eligibility assessment, documentation preparation, and loan structuring to optimize deposit requirements. We also assist with the Home Guarantee Scheme to reduce deposit needs for qualifying buyers.
Reverse Mortgages
SmartLend Mortgage Broking Services offers reverse mortgage solutions for older homeowners seeking to access equity without selling their property. We explain different product structures, interest calculation methods, and government protections. Our brokers compare offers from specialized lenders to find the most suitable option for your retirement planning needs.
People
Kathy Morris
Founder & Mortgage Broker
With over 21 years' experience, Kathy established SmartLend Mortgage Broking Services in 2006 after a successful banking career. She holds multiple industry qualifications and has won numerous regional and national awards, including Victorian/Tasmanian Residential Broker of the Year in 2018.
Stephanie Kiley
Mortgage Broker
Certified broker since 2021, Stephanie specializes in first home buyers and construction loans. She brings architectural and construction management expertise to property investment advice, holding dual diplomas in finance and mortgage broking alongside her university degrees.
Queenie Zou
Chinese Community Liaison
Queenie provides specialized mortgage services to the Chinese community with over eight years' experience. As SmartLend Mortgage Broking Services's program partner, she combines cultural understanding with mortgage expertise to assist clients in securing optimal home loan solutions.
Questions
What home loan types do you offer?
We offer all major home loan types including variable rate, fixed rate, interest-only, offset accounts, low-doc, no-deposit, and non-conforming loans.
How are you different from other brokers?
We combine 20+ years' experience with advanced software tools and hold multiple industry qualifications, having secured over $800 million in loans since 2006.
Do you charge any fees?
No, our services are completely free with no hidden charges or obligations, as we receive commissions from lenders rather than client fees.
What if I have a complaint?
Contact our complaints team via email, phone, or mail. If unresolved, you can escalate to the Australian Financial Complaints Authority (AFCA).
