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CTM: Global Business Travel, Done Differently
CTM is an international leader in business travel management services, driving savings, efficiency, safety, and sustainability for clients across the globe. We partner with you to craft a unique global travel program that meets your specific needs and exceeds expectations.
1. Strategic Travel Management
- Customized travel programs tailored to your business goals
- Global reach with local expertise in over 130 markets
- Advanced analytics and reporting for comprehensive program optimization
- Duty of care and risk management strategies
2. Leading-edge Technology
- Innovative travel platform with real-time data and seamless booking capabilities
- Mobile app for on-the-go access to your travel itinerary and more
- Advanced reporting and analytics for data-driven decision making
3. Expertise and Experience
- Team of seasoned travel professionals with deep understanding of industry trends
- Global network of partners to deliver exceptional experiences
- Tailored training and support to empower your travel team
Our Approach
Our commitment to understanding your unique needs and challenges sets us apart. We work collaboratively with you to:
- Assess your current travel program and identify potential areas for improvement
- Develop a customized plan that aligns with your business goals and budget
- Implement the plan and provide ongoing support and optimization
Why Choose CTM?
- Global reach: Serving 130+ markets globally
- Personalized solutions: Tailored to your specific needs
- Enhanced efficiency: Streamline processes and save costs
- Enhanced visibility: Data-driven reporting and analytics
- Sustainable practices: Environmentally conscious travel solutions
Summary of Reviews for CTM
CTM has received a total of three negative reviews from customers expressing dissatisfaction with their services. The common themes among these reviews include long wait times, unhelpful customer service agents, and overall frustration with the booking process.
Customer Service Issues
One reviewer, Christopher Mackenzie, experienced a frustrating encounter with a customer service agent. After waiting for 40 minutes on the phone, the agent hung up on him when he asked to hold for 20 seconds. This lack of patience and respect from the agent left a negative impression on the customer.
Another reviewer, Leigh Penrose, had a similar experience. After waiting for three hours, Penrose finally got through to an agent only to be met with rudeness and eventually hung up on. This frustrating experience has left Penrose questioning the reliability of CTM's customer service and seeking a way to complain about the poor service.
Ethical Concerns
A third reviewer, Otis Hendrix, expressed concern over CTM's involvement in refugee incarceration and the profit made from human misery. This ethical issue has led to a negative perception of the company and its values.
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