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Established in 1983, Brookvale Insurance Brokers has established itself as one of the leading insurance brokers in Australia. We are proudly Australian-owned and are committed to providing our clients with tailored insurance solutions and exceptional service.
Years of Experience and Expertise
With over three decades of experience in the industry, our team of seasoned professionals understands the unique risks and challenges faced by individuals and businesses across diverse industries. Our team comprises experienced insurance brokers who are authorised representatives and are equipped to provide tailored insurance solutions to meet your individual needs.
General Insurance
- Comprehensive coverage for your home, car, business, and personal belongings.
- Competitive quotes and tailored plans to suit your specific needs.
- Assistance with claims and risk management strategies.
Business & Commercial Insurance
- Comprehensive risk assessments and tailored insurance plans for your business.
- Expertise in industry-specific risks, including professional indemnity, property damage, and business interruption cover.
- Access to a broad range of leading insurance providers.
Professional & Financial Risks
- Protecting you against financial losses due to errors, omissions, or malpractice.
- Customized insurance solutions for financial institutions and professionals across various industries.
Residential & Commercial Insurance
- Comprehensive cover for your home or commercial property, including earthquake and flood protection.
- Competitive premiums and flexible payment options.
- Assistance with rebuilding and repair processes after a loss.
Specialized Insurance Solutions
- Insurance for motorcycles, owner-builders, builders, and food & coffee van businesses.
Claims Assistance
- Dedicated team available 24/7 to assist you with any insurance claim.
- Expedited processing and negotiation to ensure a smooth and fair claims experience.
Client-Focused Approach
At Brookvale Insurance Brokers, our focus is on building strong relationships with our clients. We take the time to understand your individual needs and goals before recommending suitable insurance plans. We are committed to providing personalized attention and exceptional customer service throughout the process.
Exceptional Service and Thorough Knowledge
Brookvale Insurance Brokers (BIB) has received numerous 5-star reviews from satisfied clients. The reviewers praise the firm's exceptional service, thorough knowledge, and professionalism. Renata's guidance is highlighted, providing honest advice and sticking to clients' current brokers' schemes. Denise Gammie's efficiency, knowledge, and caring nature are also commended. Peter Timosevski's diligence and effort in obtaining the best policies are recognized. The firm's professionals, including Denise and Peter, are described as knowledgeable, efficient, and caring.
Professionalism and Efficiency
Clients have reported a high level of professionalism, with some mentioning that their insurance needs are fully covered. The staff are said to be efficient, knowledgeable, and caring. Denise is credited with handling applications promptly and professionally, while Peter goes above and beyond to resolve issues and renewals. Craig and his team are also commended for their professionalism and commitment to their clients.
Comparison to Other Companies
Some reviewers have compared BIB to other companies, highlighting the difference in service quality. One reviewer noted that after researching other insurance providers, they returned to BIB due to the firm's professionalism and efficiency. Another reviewer mentioned that BIB's quotes needed clarification, as some insurance companies assume a "one size fits all" approach.
Exceptional Experience
Several clients have experienced exceptional service, going above and beyond what is expected. Dionne Hunt notes that she would have ticked more than 5 stars if possible, highlighting Peter Timosevski's dedication to resolving claims and renewals. David Olofinsky recommends BIB to his clients and speaks highly of the firm's service.
Negative Experience
However, not all experiences have been positive. Ben Harvey-Walker had a terrible experience with BIB, stating that it was the "worst experience ever" and would not recommend the firm to anyone.
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