Transforming your outdoor space, one plant at a time
About Us
Our passion lies in sharing the joy of plants. As Australia's leading online nursery, we offer a vast selection of quality plants for every space and style. From towering trees to delicate flowers, hearty foliage plants to statement succulents, we have something for every gardener.
Our team comprises experienced horticulturists and passionate plant lovers who are dedicated to providing you with exceptional service and reliable information. We believe in delivering healthy, vibrant plants that will enhance your home or outdoor space.
A Diverse Range of Plants
Over 3,000 captivating plant species are available in various sizes and stages of maturity. Explore our diverse selection of:
- Trees & Shrubs
- Foliage Plants
- Flowering Plants
- Ground Cover & Vines
- Indoor & Outdoor Plants
Dedicated Customer Care
- Expert plant care advice and recommendations
- Detailed plant information and growing guides
- Responsive customer service and personalized assistance
Quality & Sustainability
- Plants are handpicked from reputable growers to ensure health and vitality.
- We prioritize sustainability by minimizing packaging and offering local delivery options.
Finding the Perfect Plant
Our comprehensive plant catalogue and search filters make finding the perfect plant a breeze. You can browse by:
- Plant type
- Size and height
- Light preferences
- Bloom time and flower colour
- Hardiness and zone
More Than Just Plants
Beyond just delivering plants, we are dedicated to fostering a community of passionate plant lovers. Our website features:
- Educational blogs and articles
- Inspirational images and design ideas
- Plant care tips and troubleshooting guides
- Interactive forums and customer reviews
Shop with Confidence
Enjoy secure online payment, transparent pricing, and flexible delivery options. We also offer:
- Free delivery for orders over $150 in the Melbourne Metro area
- Competitive pricing and regular promotions
- Secure payment methods and industry-leading security measures
Let's Grow Together!
Order your stunning new plant companions today and elevate your space with the beauty and life they bring. Join us on this journey of botanical discovery and discover the joy of nurturing nature.
Delivery Issues and Concerns
The delivery process has been a significant concern for some customers. Jgls, who paid for their order but did not receive a receipt or invoice, is extremely worried due to previous poor reviews. Although the customer service representative was helpful, the customer did not receive their refund and had to refer back to PayPal. Similarly, Megan Ann Edwards paid over $800 for plants and freight but did not receive any response from the company despite numerous emails and phone calls.
On the other hand, several customers have had positive experiences with delivery. Plants were delivered quickly and in good condition, as mentioned by customers such as Elizabeth Eager, who received a beautiful magnolia plant within a week and a half, and Rhonda Bell, who was pleased with the exceptional quality of the plants and the delivery service.
Plant Quality and Customer Service
Plant quality has also been a topic of discussion among customers. Gail, who received some plants with fungus that eventually died, was refunded by the company, but felt that the plants should never have been dispatched in that condition. Mo Mo experienced disappointment with six out of seven items ordered and had to email the company after a week without receiving a shipping notification.
However, many customers have been extremely pleased with the plant quality and customer service. Taylor Timms has bought from Australian Plants Online multiple times and couldn't be happier with the plants, which are always posted express. Lesley Cupitt, who has bought loads of plants from the nursery, appreciates the friendly staff, huge range of plants, and great service. Janice Smith sent a box of succulents as a birthday gift and was thrilled with the quick delivery and healthy condition of the plants.
Overall Experience
In conclusion, while some customers have experienced issues with delivery and plant quality, many others have had positive experiences with Australian Plants Online. The company's customer service has been generally helpful, and the plant quality has been exceptional for most customers.
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