Delivering solutions with integrity, service, and innovation
Victorian Freight Specialists has been a trusted name in regional freight delivery across Victoria and Southern NSW since 1998. Family owned and operated, we take pride in offering exceptional customer service and reliable, timely delivery across the vast expanse of our state. Our commitment to regional Victoria and Southern NSW is unparalleled, with a network of over 26 trusted agents ensuring efficient and regular delivery to every corner.
Delivering Excellence in Regional Freight
Across our four strategically located depots in Dandenong, Altona, and Wodonga, we maintain a diverse fleet of vehicles, including vans and pallets, to cater to a wide range of delivery needs. Our skilled and dedicated team goes above and beyond to ensure your goods reach their destinations promptly and safely.
Technology at your fingertips
We embrace innovation and utilise cutting-edge technology to bring transparency and efficiency to your delivery experience. Our custom-designed "Good Track" IT system allows for:
- Online quoting and booking for ultimate convenience
- Real-time tracking of your consignment every step of the way
- Smart phone scanning technology for accurate and efficient delivery management
- Electronic preparation of consignment notes, barcodes, and address labels for a seamless experience.
Unparalleled Network, Unmatched Experience
With a network of over 26 agents throughout regional Victoria, southern NSW, and Mount Gambier, we offer unmatched reach and expertise. Our long-standing partnerships ensure that no matter where your delivery needs to go, we can get it there quickly and efficiently.
A Commitment to Safety and Transparency
At Victorian Freight Specialists, safety and transparency are paramount. We prioritize the safety of our staff and customers by investing in a modern and well-maintained fleet, adhering to strict OH&S regulations, and providing comprehensive training to our workforce. We believe in open communication and provide detailed tracking of your consignment every step of the way.
Staff and Service Experience
The staff at VFS Global have received mixed reviews, with some reviewers praising their helpfulness and professionalism, while others have had negative experiences with rude and unhelpful staff.
Positive Experiences
Some reviewers have had positive experiences with staff members, including Nicholas, Prachi, Chaitanya Sujith, and Parveen, who were described as friendly, helpful, and professional.
Negative Experiences
On the other hand, some reviewers have had negative experiences with staff members, who were described as rude, unhelpful, and unprofessional. Some reviewers have also reported feeling ignored or dismissed when trying to ask questions or clarify processes.
Systemic Issues
Some reviewers have identified systemic issues, such as a lack of automated ticketing, poor communication, and inefficient queuing systems, which have contributed to negative experiences.
Waiting Times
Waiting times have been a common complaint, with some reviewers reporting waits of over 3 hours for walk-in appointments.
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