Business Details
16 Years
experience
Emergency
services
Trusted Digital Marketing & Tech Services in Ormond
Grid Concepts has been delivering results for Melbourne's small and medium businesses since 2010. Our approach combines the expertise of talented marketers, designers, and technologists to execute tasks and projects with precision and care. We prioritize quality outcomes, even if it requires renegotiating deadlines to ensure excellence. Our accountability framework ensures trust and credibility, while our pragmatic focus delivers cost-effective solutions aligned with client goals.With over a decade of experience, we specialize in digital marketing campaigns, web development, CRM implementation, and 24-hour support desk services. Our team's deep technical knowledge and commitment to client success have enabled us to launch 100+ websites and manage high-traffic digital infrastructure. We emphasize transparent communication, practical problem-solving, and long-term partnerships that drive measurable business growth for our clients.
Services
Campaign Management
Digital Support Desk
Web Development
CRM Implementation
UX Design
SEO Services
Paid Media Campaigns
Marketing Automation
Consulting & Strategy
Project Recovery
Details
- Year established: 2010
Highlights and features
- We offer 15+ years of digital marketing expertise since 2010
- Our team delivers quality outcomes with transparent timelines
- We implement practical solutions balancing effectiveness and cost-efficiency
- Our 24-hour support desk resolves critical digital tasks promptly
- We maintain accountability through documented processes and clear communication
Services
Campaign Management
Grid Concepts manages comprehensive digital marketing campaigns including SEO, Google Ads, Facebook advertising, and remarketing initiatives. Our team develops targeted strategies to increase leads, brand awareness, and website traffic through data-driven optimization. We handle campaign execution from initial planning to performance analysis, ensuring measurable results aligned with business objectives while maintaining transparent communication throughout the process.
Digital Support Desk
Our rapid-response support desk provides timely assistance for day-to-day digital tasks with 24-hour resolution guarantees. Services include website updates, CRM management, content publishing, and technical troubleshooting. This ongoing support service helps businesses maintain their digital assets efficiently while providing flexibility to address both routine maintenance and unexpected issues as they arise.
Web Development
Grid Concepts specializes in custom web development using WordPress and Laravel frameworks. We deliver responsive, scalable websites with optimized performance and security features. Our services include theme customization, plugin development, and integration with marketing automation platforms. We also provide infrastructure solutions for high-traffic websites requiring advanced hosting configurations and scalability features.
CRM Implementation
We implement and manage customer relationship management systems including Keap, HubSpot, and SuiteCRM. Our services cover system setup, data migration, workflow automation, and integration with existing marketing tools. We provide both new implementations and recovery services for problematic CRM projects, ensuring effective lead management and customer engagement solutions tailored to business requirements.
Consulting & Strategy
Grid Concepts offers strategic consulting services for digital marketing, software development, and business systems optimization. Our experts provide project assessments, implementation roadmaps, and performance audits to help businesses make informed technology decisions. We support clients throughout the project lifecycle from initial planning to post-implementation evaluation, ensuring alignment with organizational goals and industry best practices.
People
Val Melamed
Marketing & Strategy Direction
Digital marketing expert with extensive experience in strategic planning and campaign management for small to medium businesses across various industries.
Dimitry Rybkin
Technology & Operations Direction
Technology leader specializing in digital infrastructure and operations management with a focus on scalable web solutions and technical project delivery.
Igor Sharapov
Campaign Management
Digital marketing specialist with expertise in managing paid advertising campaigns and SEO strategies to drive business growth for clients.
Anton Sednin
Campaign Management
Experienced campaign manager focused on delivering targeted digital marketing solutions that generate qualified leads and improve online visibility.
Igor Apalkov
Design / UX
User experience designer creating intuitive digital interfaces that enhance customer engagement and improve conversion rates for web and application platforms.
Questions
What digital marketing services do you offer?
We manage SEO, Google Ads, Facebook advertising, remarketing campaigns, and marketing automation across multiple platforms for lead generation and brand growth.
Do you handle website maintenance and updates?
Yes, our Digital Support Desk provides ongoing website maintenance, content updates, and technical support with 24-hour resolution guarantees for critical tasks.
Can you help with CRM system implementation?
We implement and manage CRM systems including Keap, HubSpot, and SuiteCRM, with expertise in both new implementations and project recovery services.
What web development frameworks do you use?
We specialize in WordPress and Laravel development, creating custom websites and web applications with scalable architecture and modern functionality.
How do you handle project timelines and budgets?
We provide transparent pricing with fixed-scope project estimates and flexible support packages, maintaining clear communication throughout the delivery process.
Do you work with existing development teams?
Yes, we can collaborate with in-house teams by handling UX/UI design phases or specific implementation components while maintaining seamless integration.
