Get moving up in the world with Up Loans!
At Up Loans, we're passionate about helping individuals and families achieve their financial goals and dreams. Our team of experienced mortgage brokers are dedicated to providing a personalized and uplifting experience for our clients. We understand that navigating the world of finance can be overwhelming, which is why we're here to guide you through the process and find the best loan solutions for your unique situation.
Our Story
Up Loans was founded in 2014 by Carrie and Kirsty, who saw a need for a more personalized and client-focused approach to mortgage broking. With over 30 years of combined experience in the real estate industry, we know and love property, and it's our job to guide you through the process. We've been fortunate enough to win numerous local and national awards, but what we work for every day is the testimonials of our happy clients.
Our Services
We offer a range of services designed to help you achieve your financial goals. Whether you're a first-home buyer, refinancing, or investing in property, we can help. Our services include:
- Home loan health checks: a 15-minute review of your current loan situation to identify areas for improvement
- Loan applications: we'll work with you to find the best loan product and structure for your needs
- Refinancing: we'll help you find a better deal and save you money
- Purchasing: we'll guide you through the process of buying a new property
- Investment loans: we'll help you find the best loan options for your investment property
Our Team
Our team of experienced mortgage brokers and administration superheroes are here to help you every step of the way. We're passionate about what we do, and we're committed to providing exceptional service and finding the best loan solutions for our clients.
Overall Experience
The reviewers have had an overwhelmingly positive experience with Up Loans, with the majority of them giving a 5-star rating. They praised the team's professionalism, responsiveness, and receptiveness to their needs.
Key Strengths
- Personal Touch: Many reviewers appreciated the personal touch and attention to detail provided by the Up Loans team, making them feel valued and supported throughout the process.
- Exceptional Customer Service: The team's customer service was consistently praised for being friendly, patient, and helpful, making the loan process seamless and stress-free.
- Knowledge and Expertise: Reviewers commended the team's knowledge and expertise in the field, which instilled confidence and trust in their services.
Specific Praise for Team Members
- Kirsty: Several reviewers specifically mentioned Kirsty's exceptional service, professionalism, and guidance throughout the loan process.
- Carrie: Carrie was praised for her "gem-like" quality, tailored approach, and wonderful focus on customer service.
- Eliza: Eliza was commended for her friendly and patient nature, making the loan process easy and stress-free.
The Only Negative Review
- Durga Devi: Unfortunately, one reviewer had a negative experience with Up Loans, citing issues with account verification and unprofessional language from the team.
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