Our Purpose

Metcash is driven by a deep-seated belief in the vital role independent businesses play in the heart of Australian communities. We empower these independent retailers to be the "Best Store in Their Town" by providing them with exceptional support across food, liquor, and hardware.

Our Vision

We envision a future where independent retailers thrive, fostering strong, vibrant communities across Australia.

Our Values

Independence: We champion the unique spirit and entrepreneurial spirit of independent businesses.
Passionate about independents: We are dedicated to the success and sustainability of independent retailers.
A favourite place to work: We foster a positive and supportive work environment where everyone can thrive.
Business partner of choice: We build strong partnerships based on trust and shared values.
Support thriving communities: We actively contribute to the well-being of the communities we serve.

1. Food

As Australia's leading supplier to independent supermarkets, we boast the widest distribution network and unmatched reach and delivery frequency. We proudly support over 1,600 stores across the country.

2. Liquor

With a market share of 90%, we are the second-largest liquor supplier in Australia. Our network of successful brands includes IGA Liquor, Bottle-O, Cellarbrations, and Porters Liquor.

3. Hardware

We are the second-largest player in the Australian hardware market. Our Independent Hardware Group (IHG) boasts over 700 stores across the country, providing quality products and services to both trade and DIY customers.

Our History & Senior Management

Metcash has a rich and successful history, spanning over 50 years. Our experienced Senior Management Board is dedicated to upholding our vision and ensuring our continued success.

Join Us

At Metcash, we are driven by a shared vision of a strong and vibrant future for independent retail in Australia. If you share our passion for supporting local businesses and creating thriving communities, we encourage you to explore the opportunities available at Metcash.

Update Share

Positive: Overall, the majority of customers are unhappy with Metcash's customer service and product quality, but one customer had a positive experience with their products.

Negative: The majority of customers are unhappy with Metcash's customer service, citing rude and unhelpful responses, as well as poor product quality.

Customer Service Issues

The majority of the reviews are negative, with customers expressing frustration with the customer service provided by Metcash. Many reviewers claim that the service is unhelpful, rude, and lacks empathy. Some customers have even had to cancel their accounts due to poor service.

Quality of Products

Several reviewers have expressed disappointment with the quality of products, particularly the produce, supplied by Metcash. One reviewer found that the silverbeet was rotten and the gold squash was spoiled, while another reviewer doubted whether the snow peas were actually mature.

Positive Feedback

In contrast, one reviewer had a positive experience with one of Metcash's products, praising the Community Co Beef Sausages and noting that they provide great value for the price.

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