Business Details
19 Years
experience
Emergency
services
Your Trusted IT Partner in Brisbane
At Essential Tech, we revolutionise IT solutions and tech support by prioritising proactive, friendly service that resolves issues efficiently. Established in 2007, our focus on tailored IT infrastructure has positioned us as innovators in the field. Our leadership team brings over 25 years of combined experience, enabling businesses to thrive through technology. We distinguish ourselves by deeply understanding each client's unique IT landscape before recommending solutions, ensuring seamless integration and growth. With a reputation built on reliability and expertise, we deliver 100% operational uptime guarantees and 24/7 support. Our transparent reporting and Australian-based help desk provide real-time insights into infrastructure health.We serve diverse industries including law firms, not-for-profits, and accounting practices, offering customised security solutions for sensitive data. Our commitment extends beyond business needs to community engagement through initiatives like the River to Rooftop challenge for domestic violence support. Through strategic partnerships with leading industry bodies, we educate clients on IT best practices. Our vision as a holistic IT provider combines cutting-edge technology with personalised service to support mid-market companies globally.
Services
Managed IT
Cyber Security
Managed Cloud
Communications
Business Internet
Microsoft 365
Cloud Phone Systems
Disaster Recovery
Network Security
IT Consultancy
Details
- Year established: 2007
Highlights and features
- We guarantee 100% operational uptime for all IT services
- Our Australian-based help desk provides real-time proactive support
- 24/7 assistance with immediate response to critical issues
- Transparent infrastructure health reporting included with all plans
- Tailored cybersecurity solutions for sensitive data protection
What people say
Quick & easy
Professional and responsive
Excellent service
Problem resolved
Friendly and approachable
Services
Managed IT
Our comprehensive managed IT services ensure seamless operations through proactive monitoring and maintenance. We handle infrastructure management, virus protection, and system updates to prevent downtime. Businesses benefit from customised solutions that adapt to evolving technological needs while maintaining 100% uptime guarantees.
Cyber Security
Advanced cybersecurity solutions protect businesses from evolving threats through continuous monitoring and threat detection. We implement compliance-focused security frameworks tailored to sensitive industries like legal and accounting sectors. Our services include firewall management, intrusion detection, and data loss prevention strategies.
Managed Cloud
Custom cloud architecture solutions enable scalable business operations through IaaS, PaaS, and SaaS implementations. Our expert engineers migrate and manage cloud environments while maintaining data integrity. Businesses gain flexible infrastructure that supports remote work capabilities and disaster recovery preparedness.
Business Internet
High-speed, secure connectivity solutions include enterprise Ethernet, fibre, and business NBN plans. Our redundant network infrastructure ensures continuous operations across multiple locations. Businesses receive customised bandwidth solutions that support VoIP, cloud applications, and data-intensive operations.
Communications
Unified communications platforms integrate VoIP, Microsoft Teams, and cloud phone systems for seamless collaboration. Our solutions enable remote workforce connectivity with advanced features like call routing and CRM integration. Businesses benefit from scalable communication infrastructure that grows with organisational needs.
People
Michael Coward
Director
IT executive with cross-industry expertise in strategic technology implementation and business process optimisation. Specialises in improving security frameworks and operational efficiency for mid-sized enterprises through innovative IT solutions.
Brendan Felstead
Director
Technology strategist focused on delivering tailored IT solutions that align with business objectives. Brings extensive experience in enterprise system integration and client-focused service delivery across diverse industry sectors.
Simon Edmed
Service Delivery Manager
IT operations specialist with over a decade of experience in technical support and project management. Committed to minimising system downtime through proactive maintenance and efficient resolution of technical issues.
Peter Simon
Project Manager
Dedicated IT professional specialising in project coordination and client technology adoption. Focuses on ensuring seamless implementation of IT solutions while maintaining operational continuity for business clients.
Nima Loghmani
Technical Account Manager
Client-focused technical specialist providing strategic guidance and proactive support for enterprise IT systems. Ensures technology infrastructure delivers optimal performance and aligns with business growth objectives.
Questions
What IT services does Essential Tech offer?
We provide managed IT services including cybersecurity, cloud solutions, business internet, communications systems, and Microsoft 365 management tailored to Australian businesses.
Do you support remote workforce requirements?
Yes, our cloud communications and internet services enable seamless remote operations through VoIP, Microsoft Teams integration, and high-speed connectivity solutions.
How do you ensure data security?
We implement advanced cybersecurity measures including firewall management, intrusion detection, and compliance-focused protection strategies for sensitive business data.
What industries do you specialise in?
We specialise in serving law firms, accounting practices, and not-for-profits with customised IT solutions that address industry-specific compliance and operational needs.
Do you offer 24/7 IT support?
Yes, our Australian-based help desk provides 24/7 proactive support with immediate response to critical IT issues.
Can you help with cloud migration?
Our expert cloud engineers specialise in migrating and managing hybrid cloud environments using IaaS, PaaS, and SaaS solutions tailored to business requirements.
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