Get back to work, we've got your IT covered!
At Bits 'n' Bytes, we understand the importance of technology in today's fast-paced world. That's why we're dedicated to providing top-notch IT services to home users and Small & Medium businesses in Melbourne and surrounding areas. Our team of Microsoft certified professionals is committed to delivering efficient and reliable solutions to all your computer-related issues.
Our Services
We offer a comprehensive range of services designed to cater to your unique needs. From laptop and desktop repairs to Apple Mac repair, network setup, and virus removal, we've got you covered. Our engineers are skilled in providing customized IT solutions that address your specific requirements. Whether you need help with computer hardware upgrades, email setup, or printer troubleshooting, we're just a call away.
Our Commitment to Excellence
At Bits 'n' Bytes, we pride ourselves on our commitment to excellence. We believe in providing exceptional customer service, which is why we offer a 24/7 help desk service to ensure you're never left stranded with any IT problem. Our same-day service guarantee and incredible low prices set us apart from the competition. We're dedicated to building long-term relationships with our clients, and our customer testimonials speak volumes about our dedication to quality and professionalism.
What Sets Us Apart
So, what makes us different from other IT service providers? For starters, we offer free pickup and delivery, as well as free data backup and restore services. Our engineers are experts in their field, and we guarantee our work. We understand the importance of minimal downtime, which is why we provide same-day service, including weekends and after-hours support. Our service area covers Melbourne and surrounding areas, so you can rest assured that help is just around the corner.
Our Clients Say It Best
Don't just take our word for it! Our clients rave about our services, praising our prompt responses, professionalism, and exceptional value for money. From Albert Park to Werribee, our clients trust us to provide them with reliable IT solutions that meet their unique needs.
Poor Service and Overpricing
A common theme among the negative reviews is the dissatisfaction with the service provided by Bits 'n' Bytes. RoRorech RoRorech rated the business 1 star, stating that they did not have any nibbles or taste testers, and they left hungry. Shelley Maynard, who also gave a 1-star rating, mentioned that the price of parts and labour fluctuated multiple times for the same task, and the laptop was no longer working after the "assessment." F. G. had a similar experience, receiving a CD key on a piece of paper and later being told that the key was already in use. Their emails regarding the matter were ignored. Peter An rated the business 1 star, mentioning poor service, high prices, and a low-quality repair job that left marks and loose screws on the laptop.
Digital Purchases and Repair Issues
F. G. and Peter An both had issues with digital purchases and repair services. F. G. was sold a Windows 10 CD key on a piece of paper, only to be told later that the key was already in use. Peter An had a laptop repair that was done poorly, with marks and loose screws left behind. Both customers were unhappy with the customer service and the quality of the repairs.
Good Service and Expertise
On the other hand, there were several positive reviews praising the service and expertise provided by Bits 'n' Bytes. Arie Vermaas rated the business 5 stars, stating that all his requirements were handled promptly and efficiently. Joe Doherty also gave a 5-star rating, praising the professionalism and recommending the business for all IT needs. Jodie Moore was happy with the reliable service, good customer service, and friendly staff. Mike Browell rated the business 5 stars, mentioning that Sam was a great help fixing his computer twice and recommending the business to anyone. Robert Bonchr also gave a 5-star rating, thanking Sam for diagnosing and rectifying problems with Picasa and Google+ quickly.
Positive Aspects
The positive reviews highlighted the excellent service, professionalism, and expertise provided by Bits 'n' Bytes. The staff were friendly, reliable, and efficient in handling customer needs. The business was recommended for all IT needs, and customers were happy with the digital solutions provided.
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