Who we are

The RACV (Royal Automobile Club of Victoria) has been a trusted partner for Victorians for over 120 years. We're a not-for-profit organisation that exists to improve the lives of our members and the broader community through a diverse range of services and initiatives.

What we do

We offer a comprehensive suite of products and services across several key areas:

1. Insurance

Car insurance: Comprehensive, affordable cover for every type of vehicle.
Home insurance: Protection for your home against unexpected events like floods, storms, or burst pipes.
Travel insurance: Peace of mind knowing you're covered during your travels.
Business insurance: Options to protect your business against financial losses and risks.

2. Cars & transport

Roadside assistance: 24/7 support to get you back on the road in case of breakdown.
Car loans: Competitive rates and flexible terms to fit your needs.
Electric vehicles: Expertise and information to make the transition to electric cars seamless.

3. Travel & experiences

RACV Resorts: Luxurious accommodations at stunning locations across Victoria.
Holidays: Curated travel packages for all types of travellers.
Things to do & offers: Information and discounts on attractions, activities, and events.

4. Home & community

Home services: Repair, maintenance, and inspections to keep your home in perfect condition.
Emergency trades: Quick response from qualified professionals to handle emergencies.
Community support: Partnerships with organisations to improve the lives of Victorians.

5. Membership benefits

Exclusive discounts on a variety of products and services.
Access to member-only rewards and offers.
Representation and advocacy on important issues affecting Victorians.

Our values

At the RACV, we are driven by these core values:

Community: We are committed to supporting and empowering our community.
Integrity: We conduct our business with honesty and transparency.
Innovation: We are constantly exploring new ways to improve our services and offerings.
Sustainability: We are dedicated to making a positive environmental and societal impact.

Update Share

Positive: Positive feedback highlights RACV's professional and responsive customer service, particularly in roadside assistance and emergency situations.

Negative: Negative feedback includes long wait times, lack of transparency, and uncompetitive pricing, leading some customers to seek alternative providers.

Customer Feedback on RACV Services

RACV is an Australian organization that provides a variety of services, including roadside assistance, insurance, and home emergency assistance. Here is a summary of recent customer reviews on their services.

Positive Feedback

RACV's customer service has been highly praised for their professionalism, responsiveness, and helpfulness. Several customers appreciated the prompt assistance they received during stressful situations, such as car breakdowns or home emergencies. RACV's roadside assistance was particularly commended for their quick response times and effective solutions.

Negative Feedback

However, not all customers were satisfied with RACV's services. Some customers experienced long wait times for assistance, and a few felt that the organization was not transparent about their policies and services. Additionally, some customers felt that RACV's pricing was not competitive, leading them to switch to other providers.

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