Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Aged Care and Wellbeing Services
Established in 1953, Helping Hand has a proud history of offering help and support to older South Australians for over 70 years. Our mission is to create communities and experiences that enable older people to live their best lives, with a focus on independence, choice, freedom, and quality of care. We provide services across metropolitan Adelaide and regional South Australia, acknowledging the Traditional Owners of the land on which we work. Our core values of compassion, respect, excellence, and community guide everything we do, from residential care and retirement living to home care services and NDIS support. With over 2,200 dedicated staff, we deliver personalized care plans tailored to individual needs, ensuring dignity, wellbeing, and a sense of purpose for all clients.Our services include 24/7 nursing care, allied health support, social activities, and emergency maintenance, alongside a commitment to cultural diversity and inclusivity. We prioritize client autonomy, offering flexible support options from basic to high-care needs, while maintaining a smoke-free environment across all facilities. Our leadership team and board ensure strategic alignment with our vision to be the most trusted and exceptional partner in aged care and wellbeing services.
Services
Home Care Services
Residential Care
Retirement Living
NDIS Support
Allied Health Services
Details
- Year established: 1953
Highlights and features
- 70+ years of experience in aged care across South Australia
- Personalized care plans tailored to individual needs and preferences
- 24/7 nursing and emergency support in residential care homes
- Comprehensive services from home care to retirement communities
- Commitment to cultural diversity and inclusivity in all programs
Associations and certifications
- Aged Care Quality Standards
What people say
Amazing team
Personalized care plans
24/7 support
Friendly environment
Improved independence
Services
Home Care Services
Helping Hand's home care services enable older adults to maintain independence in their own homes. We offer tailored support ranging from basic assistance with daily tasks to high-care nursing needs. Services include personal care, home maintenance, transport, and allied health therapies, available seven days a week across metropolitan and regional South Australia.
Residential Care
Our residential care homes provide 24/7 support in a safe, homelike environment. Trained staff deliver personalized care plans, including nursing services, dementia support, and lifestyle activities. Facilities feature communal spaces, cafes, and wellness programs, with locations across South Australia ensuring accessibility for families and communities.
Retirement Living
Helping Hand's retirement villages offer low-maintenance units with access to social groups, allied health services, and community amenities. Residents enjoy independence while benefiting from 24-hour emergency maintenance and a supportive environment designed to foster connections and active lifestyles in locations like North Adelaide and Whyalla.
NDIS Support
As a registered NDIS provider, we support older individuals with disabilities through personalized plans. Services include home modifications, personal care, and community participation assistance, focusing on dignity and independence for clients in both residential and home-based settings across South Australia.
Allied Health Services
Integrated allied health services include physiotherapy, podiatry, and exercise physiology delivered in homes or care facilities. Our qualified professionals design programs to improve mobility, prevent falls, and enhance overall wellbeing, supporting clients to maintain independence and achieve health goals through tailored interventions.
People
Donna
Group Services Manager
With over a decade at Helping Hand, Donna emphasizes the organization's commitment to living its values. She leads service delivery improvements while mentoring teams to maintain high care standards across residential and community settings.
Hariz
Clinical Nurse
Hariz highlights team cohesion as key to effective care. He empowers residents through personalized nursing support while fostering professional growth among colleagues in Helping Hand's North Adelaide facility.
Thien
Physiotherapist
Specializing in aged care for 10 years, Thien develops mobility programs that enhance independence. His expertise in rehabilitation helps clients maintain functional abilities through evidence-based physiotherapy interventions.
Ellie
Lifestyle Assistant
Ellie creates engaging social programs that combat isolation. She builds meaningful relationships with residents in Whyalla, organizing activities that celebrate life experiences and foster community connections.
Josh
Home Support Worker
Josh provides compassionate in-home assistance while advocating for client autonomy. He collaborates with families to ensure care plans align with personal preferences and evolving needs across metropolitan Adelaide.
Questions
What aged care services does Helping Hand offer?
We provide home care, residential care, retirement living, and NDIS support across South Australia, tailored to individual needs from basic assistance to 24/7 nursing care.
How do I access Helping Hand's services?
Contact My Aged Care (1800 200 422) for eligibility assessment, then choose Helping Hand as your provider. For NDIS services, contact your Local Area Coordinator.
Are pets allowed in retirement villages?
Small pets like birds and fish are permitted with approval. Residents must discuss pet ownership with Housing Coordinators before moving in.
What makes Helping Hand different?
Our 70-year heritage combines personalized care plans, 24/7 support, and community-focused programs with a values-driven approach emphasizing compassion and respect.
Do residential care homes have visiting policies?
Family visits are welcome. Extended stays require prior notification to Housing Coordinators to maintain community safety and resident wellbeing standards.
How are care plans developed?
Care teams collaborate with clients and families to create personalized plans addressing medical, social, and lifestyle needs, regularly reviewed to reflect changing requirements.
