Where You, the Patient, are Our Top Priority
Nestled in the heart of Mount Annan, UltraCare Medical Centre stands out as a beacon of healthcare excellence. Our doors are open to the community, offering a comprehensive range of medical services designed to cater to the diverse health needs of individuals and families. With a team of experienced and compassionate doctors, nurses, and other healthcare professionals, we prioritize holistic healthcare and patient-centered care.
Our Services
General Health: Routine check-ups, chronic disease management, vaccinations, and preventative care are just a few of the services available.
Specialized Care: We offer specialized care in areas such as women's health, men's health, children's health, mental health, skin cancer management, weight management, and more.
Allied Health: For a holistic approach to healthcare, we have a team of skilled allied health professionals on board, offering services like physiotherapy, dietetics, podiatry, and sleep studies.
Compassionate Care: We understand the importance of personalized attention and communication. Our friendly staff and doctors will take the time to listen to your concerns, provide clear explanations, and offer guidance and support.
Our Team
Our team of experienced and passionate doctors is dedicated to providing the best possible care. We have a diverse group of skilled professionals with extensive knowledge and experience in various medical specialties.
Why Choose Us?
- Walk-in and appointment-based services: Convenient options to cater to your needs
- UK-trained doctors: Access to experienced professionals with international qualifications
- Free flu vaccine offered: Demonstrating our commitment to preventive healthcare
- Centrally located with ample parking: Easy access for patients
- Bulk billing available: Affordable healthcare options for eligible patients
Waiting Times and Inefficiency
Many reviewers have expressed frustration with the long waiting times at the medical centre, with some waiting up to an hour or more. Some have reported instances where they were told they didn't have an appointment booked, despite having confirmation. Additionally, some reviewers have noticed that doctors often run late, with delays of up to an hour or more.
Doctor- Patient Relationship
On the other hand, some reviewers have praised the doctors at the medical centre for their caring and thorough approach. Dr Raza and Dr Aziz are particularly praised for their attention to patients and their willingness to make extra time for them.
Reception Staff
The reception staff at the medical centre have been commended for being friendly, helpful, and efficient. They have been able to resolve issues with bookings and have been helpful in dealing with patient queries.
Booking Issues
Some reviewers have reported problems with the online Hotdoc booking system, which has caused delays and frustration. Others have experienced issues with booking appointments with specific doctors.
Quality of Care
Unfortunately, some reviewers have reported instances of inadequate care, including misdiagnosis and delayed treatment. One reviewer felt that their doctor was incompetent and negligent in their treatment.
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