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At Shepparton Skin Clinic and Shepparton Skin Aesthetics, we pride ourselves on providing exceptional patient care and delivering outstanding results in medical and cosmetic skin treatments. Our state-of-the-art facility is equipped with the latest technology and staffed by highly trained medical professionals who are dedicated to providing gold standard care for all our clients.
Our Story
Our clinic was established in 2010 by Dr. Stephen Hook, a fellow of the Skin Cancer College of Australasia with extensive experience in skin cancer treatment and advanced qualifications in dermatology. Dr. Hook's vision was to create a single centre specializing in all concerns of the skin, from skin cancer and dermatology to achieving the best cosmetic outcomes possible for everyone.
Our Services
We offer a comprehensive range of medical and cosmetic skin treatments, including skin consultations, injectables, dermal fillers, skin treatments, and hair removal. Our medical skin treatments include diagnosis and treatment of skin cancer, dermatological services, and skin cancer surgery. Our cosmetic skin treatments include anti-wrinkle injections, dermal fillers, skin peels, and micro-needling.
Our Team
Our team of medical professionals is led by Dr. Stephen Hook, a highly respected GP with advanced training and experience in skin cancer treatment and dermatology. Our team also includes Dr. Ed Siauw, Dr. Kylie Siauw, and Dr. Vanessa Huang, all of whom are dedicated to providing exceptional patient care and achieving outstanding results.
Our Mission
Our mission is to provide gold standard care for all our clients, with trust, respect, and confidentiality being our absolute priorities. We aim to achieve outstanding results and provide exceptional patient care in a modern, spacious, and accessible facility.
Overall Experience
The reviews for Shepparton Skin Aesthetics are mixed, with some customers having positive experiences, while others had negative ones. The clinic receives praise for its knowledgeable and caring staff, with some customers expressing satisfaction with the results they achieved.
Problems and Frustrations
Some customers experienced poor service, including long wait times, unprofessional behavior, and poor communication. One customer had to wait in the dark for 12 minutes without being examined or having their skin assessed. Another customer felt guilty for not cancelling their appointment when they were told they couldn't bring their 87-year-old father into the waiting room, even though there were spare seats available.
Positive Comments
Despite the mixed reviews, some customers were extremely satisfied with their experiences at Shepparton Skin Aesthetics. Many praised the knowledgeable and caring staff, who took the time to explain the treatments and products they were offering. Some customers experienced impressive results, including improvements in their skin health and confidence.
Medical Interventions
Some customers received medical treatments at the clinic, including skin consultations and procedures. One customer praised Dr. Hook for his professionalism and expertise, which helped them manage their rare autoimmune disease. Another customer appreciated the clinic's ability to offer customized treatment plans based on their individual skin concerns.
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