Empowering Health, Enhancing Wellbeing
At New Street Medical Centre, we take pride in being one of the largest and most comprehensive medical centres in the Brighton area, established in 1955 as one of the first purpose-built general practices in Melbourne. Over the years, we have evolved to provide a wide range of integrated services and facilities to cater to all your healthcare needs under one roof. Our clinic has been fully accredited by AGPAL since 2001, a formal recognition that our practice meets or exceeds every standard determined by the Royal College of General Practitioners as desirable for a quality general practice.
Our Commitment
At New Street Medical Centre, we are committed to providing comprehensive care to all our current and new patients. We believe that every patient deserves the best care available in a true family general practice. Our doctors, nurses, and allied health professionals are dedicated to providing the highest level of care, and we strive for excellence in medical care.
Our Services
Our range of integrated services and facilities includes:
- Health and wellness
- Skin cancer checks
- Mental health
- Women's health
- Men's health
- Family health
- Travel medicine and immunisations
Our doctors have expertise in various areas, including geriatric medicine and family medicine. We also have a dedicated team of nurses, and allied health professionals who are willing to assist with all your healthcare needs.
Our Team
At New Street Medical Centre, we have an exceptional team of medical practitioners, each with their own unique skills and areas of interest. Our team of doctors includes:
- Dr Julian Collins, General Practitioner
- Dr Fiona Cochrane, General Practitioner
- Dr Rod Trevena, General Practitioner
- Dr Shui Khoo, General Practitioner
- Dr Mahila Abbass, General Practitioner
Appointments and Fees
We offer online bookings through our website or Hotdoc, and appointments can be made by calling our receptionists. Our standard consultation time is 15 minutes, but longer consultation times are available upon request. We also offer extended consultation times for medical reports, CSTs, and assessments.
Our fees are determined in line with guidelines from the Australian Medical Association and reflect the level of service provided. Consultations and treatments are payable on the day, and we accept credit cards and EFTPOS.
Clinic Hours
Our clinic hours are:
- Monday to Friday: 8:00am - 6:00pm
- Saturdays: 9:00am - 1:00pm
- Sundays: Closed
- Public Holidays: 9:00am - 1:00pm (except Good Friday and Christmas Day)
Contact Us
If you have any questions or would like to book an appointment, please feel free to contact us at:
New Street Medical Centre
393 New Street, Brighton, 3186 VIC
Phone: (03) 9595 9777
Fax: (03) 9596 8490
Email: nsmc@newstreet.com.au
We acknowledge the Traditional Owners of Country throughout Australia and recognise the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present. We welcome all cultures, nationalities, and religions. Being inclusive and providing equitable healthcare is our commitment.
Negative Comments
Failures in customer service and medical management seem to be a common issue among patients. The first reviewer, Dearne Porter, shares a concerning experience where her toddler son was diagnosed with COVID-19 and was told she would be out of pocket for a GP consultation despite finding a separate Medicare item number for telehealth. The clinic's management was deemed "extremely rude and incompetent". Cassie Andrews also expresses disappointment and frustration after being overcharged for a medical assessment, which took 45 minutes but cost $255. Another patient, Sam Clements, was left without pain management medication after the clinic cancelled his license without consulting him.
Positive Comments
On the other hand, many patients have praised the clinic for its efficient and friendly service. Elliot Waldron, Shane Stevens, Leeanne Hull, Caitlin, and Lizzie G. all mentioned positive experiences with the doctors and staff, citing factors such as approachability, helpfulness, and professionalism.
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