Our Vision: Your Journey, Elevated
Brunel Cars, Limousines & Coaches is a leading provider of luxury chauffeur services throughout Australia. We take pride in offering a reliable, personalized travel experience, ensuring your journey is as comfortable and enjoyable as possible.
Tailored Service, Every Time
Our professional chauffeurs are dedicated to exceeding your expectations. Whether you require airport transfers, corporate transportation, or a luxurious night out, our dedicated team will take the wheel and ensure a seamless journey. We offer a diverse fleet of luxury sedans, SUVs, people movers, stretch limousines, and coach buses, catering to groups of all sizes.
Expertise at Your Service
We specialize in:
- Corporate Services: Provide reliable transportation for executives, business meetings, and conferences.
- Airport Transfers: Stress-free and comfortable transfers to and from all major airports in Australia.
- Leisure Services: Luxury transportation for weddings, formal events, and special occasions.
- Green Fleet Certified: Choose a sustainable transportation option with our partnership with Green Fleet.
Experience the Brunel Difference
At Brunel, we value:
- Integrity: We uphold the highest ethical standards, ensuring your privacy and security.
- Professionalism: Our chauffeurs are licensed, experienced, and committed to providing exceptional customer service.
- Comfortability: Experience genuine hospitality and personalized attention in our luxurious vehicles.
- Sustainability: We actively contribute to a greener future through our partnership with Green Fleet.
More than just transportation, we provide an experience. Book your Brunel chauffeur drive today and enjoy the journey!
Unreliable and Untrustworthy Services
It appears that Brunel Chauffeur Drive has a history of canceling bookings at the last minute, leaving customers without transportation. The company has received numerous negative reviews from customers who have had their bookings canceled or have received no service despite paying upfront.
The reviews suggest that the company has a habit of taking customers' money and not following through on their commitments. Many customers have reported being left with no transportation options, forcing them to find alternative arrangements, often at the last minute.
One customer, who had booked a van for his year 12 formal, reported that the company canceled the booking less than 24 hours before the event without any explanation. Another customer had paid for a car and driver for her formal, but the company failed to provide the service and offered no refund.
False Advertising and Misleading Information
The reviews also highlight concerns about false advertising and misleading information. One customer reported that the company advertised transportation services in Canberra, but claimed they did not have the transport available when the customer tried to book.
Lack of Communication and Customer Service
Customers have reported difficulty in getting in touch with the company and resolving issues. Many have been left frustrated and disappointed after repeated calls and emails to the company went unanswered.
A Positive Exception
Despite the overwhelming negative reviews, one customer, Sara Gallini, had a positive experience with Brunel Chauffeur Drive. She reported being satisfied with the service and recommended the company for its nice cars and professional drivers.
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