Experience Hassle-free Pet Care at Our Vet Clinic
At Ultimate Veterinary Clinic, we take pride in the quality of care and service we offer. We recognise the significance of your pets and the place they hold in your family, and are committed to providing the best possible care and support at all times. We offer a reliable, trustworthy team delivering the highest standard of healthcare and advice for you and your pets. Our Veterinarians have special interests and experiences in small animal medicine, dermatology, oncology, dentistry, ophthalmology, orthopaedic and advanced soft tissue surgeries.
Our animal health care team will offer education, advice and care to ensure your pet has the longest, happiest and healthiest life possible. We treat cats and dogs, of all ages, breeds, and sizes. Our state-of-the-art clinic is equipped with the latest technology, allowing us to provide a wide range of services including pet care, general vet care, pet health, dentistry, scans and imaging, specialist vet referrals, and emergency care.
Our Services
We understand that every pet is unique and deserves individualised care. That's why we offer a comprehensive range of services to cater to your pet's specific needs. From routine health checks and vaccinations to complex surgeries and cancer care, we've got you covered. Our team of experienced veterinarians, nurses, and support staff are dedicated to providing exceptional care and support every step of the way.
What Sets Us Apart
At Ultimate Veterinary Clinic, we're passionate about providing hassle-free pet care that's tailored to your pet's individual needs. We believe in building strong relationships with our clients and their pets, and we're committed to delivering the highest standard of care and service at all times. Our team is dedicated to staying up-to-date with the latest advancements in veterinary medicine, ensuring that your pet receives the best possible care.
Our Commitment
At Ultimate Veterinary Clinic, we're committed to providing exceptional care and support for you and your pets. We understand that your pets are an integral part of your family, and we're dedicated to helping them live their best lives. Whether you're seeking routine care, emergency treatment, or simply some expert advice, we're here to help.
Overall Experience
The reviews highlight a mixed bag of experiences at the Ultimate Vet Clinic, with some pet owners expressing disappointment and frustration with the clinic's services, while others have had overwhelmingly positive experiences.
Concerns and Issues
Lack of Communication
Some reviewers expressed frustration with the clinic's communication, citing instances of unreturned phone calls, lack of follow-up, and poor appointment scheduling. This led to misunderstandings, missed appointments, and emotional distress for some pet owners.
Misdiagnosis and Incompetence
One reviewer shared a heartbreaking experience of losing their pet due to what they believed was a misdiagnosis, further exacerbating their distress. Others mentioned feeling taken advantage of, with one reviewer being charged an $82 consultation fee for a brief conversation.
Staff Issues
Some reviewers criticized the clinic's staff, particularly the vet themselves, for being unhelpful, uncommunicative, and seemingly uninterested in their pet's well-being. One reviewer even suggested that certain staff members should be sacked.
Positive Experiences
Caring and Compassionate Staff
In contrast, many reviewers praised the clinic's staff, particularly Dr. Bob, for being warm, welcoming, and genuinely caring towards their pets. They appreciated the staff's attention to detail, thorough explanations, and willingness to go the extra mile to ensure their pet's comfort and well-being.
Effective Treatment and Care
Several reviewers reported positive outcomes for their pets, including successful surgeries, prompt recoveries, and even a remarkable rescue of an injured magpie. These reviewers praised the clinic's expertise, professionalism, and dedication to providing top-notch care.
Be the first to review Ultimate Veterinary Clinic.
Write a Review
