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Our motto is "to strive for outstanding service and care"

Family Care Medical Centre is a leading medical clinic located in the heart of Mount Waverley, offering high-quality and comprehensive healthcare services to you and your family. Our surgery is designed to provide a warm, friendly, and cheerful environment that puts our patients at ease. Our mission is to strive for outstanding service and care, and we are committed to providing personalised comprehensive health care for you and your loved ones on a continuing basis.

We offer a wide range of health services, including:

General Practitioner Services

Our team of experienced general practitioners includes Dr. Medhat Youssef, Dr. Nashwa Botros, Dr. Antoaneta Kiriakova, Dr. Min Xu, and Dr. Laajwanthi Singh Jaiprakash. Our doctors are highly qualified and experienced in various fields of medicine, and they are dedicated to providing high-quality medical care to all our patients. Our GP services include paediatrics, aged care, acupuncture, asthma management, diabetes management, sports medicine, mental health, and minor surgery. We welcome new patients and require payment for the first consultation, with subsequent consultations potentially bulk-billed for those with valid concession cards.

Allied Health & Specialist Services

Our clinic offers a range of allied health and specialist services, including dietetics, podiatry, and psychology. Our team of allied health professionals work closely with our GPs to provide comprehensive and continuity of care for our patients.

Accredited Travel Vaccine Clinic

We are an accredited Travel Vaccine Clinic, including yellow fever vaccinations. Our clinic is committed to providing up-to-date and evidence-based travel advice, vaccinations, and medications to ensure our patients are protected while travelling overseas.

Cosmetic and Skin Clinic

Our cosmetic clinic offers state-of-the-art skin care solutions using the latest technology. Dr. Nashwa Botros has extensive training and experience in cosmetic medicine and skin cancer checks. Our cosmetic services include anti-wrinkle injections, dermal fillers, chemical peels, and skin cancer checks.

Health Services

Our clinic provides a range of health services, including women's health, men's health, sexual health, vaccinations, and chronic disease management.

Mission and Vision

Family Care Medical Centre is committed to providing its patients with a high standard of care for the benefit of each patient's health and wellbeing. We aim to provide patients with primary, comprehensive, continuous, and confidential medical care in all aspects of family medicine. We make every effort to provide this service in a friendly, caring, and professional manner. We are committed to promoting health, wellbeing, and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

Dr. Medhat Youssef

Dr. Medhat Youssef is one of our experienced GPs at Family Care Medical Centre. He has been practicing medicine for over 30 years and has been the owner of the medical practice since 1995. He is highly qualified and experienced in various fields of medicine, including paediatrics, aged care, acupuncture, asthma management, diabetes management, sports medicine, mental health, and minor surgery. Dr. Youssef is fluent in Arabic (Egyptian) and is dedicated to providing high-quality medical care to all our patients.

Dr. Nashwa Botros

Dr. Nashwa Botros is another experienced GP at Family Care Medical Centre. She has been practicing medicine for over 30 years and has extensive training and experience in women's health, skin conditions, IUD insertion and removal, ante-natal shared care, weight management, iron infusions, and skin cancer checks. Dr. Botros is a trained skin cancer physician and a member of the Australasian College of Aesthetic Medicine. She has obtained many certificates in dermatology and cosmetic fields in Australia, USA, and Europe.

Reviews
Positive: Doctors at Family Care Medical Centre are praised for their exceptional care, compassion, and expertise.
Negative: The receptionist has been criticized for being rude, unprofessional, and misleading, and there are concerns about billing and long wait times.

Receptionist Issues

The receptionist at Family Care Medical Centre has been criticized for being rude, unprofessional, and misleading. Several reviewers reported being charged incorrectly, given wrong information, and experiencing long wait times without being updated.

Billing Concerns

There are concerns about the billing process at the clinic, with some reviewers reporting being charged exorbitant amounts for services such as blood tests.

Positive Experiences with Doctors

On the other hand, many reviewers have praised the doctors at Family Care Medical Centre for their exceptional care, compassion, and expertise. Doctors such as Dr. Medhat, Dr. Botros, and Dr. Min Xu have been specifically mentioned for their professionalism and kindness.

Waiting Times

Waiting times have been a common issue at the clinic, with some reviewers reporting waits of over an hour. However, some reviewers have noted that the wait is worth it for the quality of care provided.

Overall Experience

Some reviewers have reported having a positive experience at Family Care Medical Centre, citing the caring and compassionate staff, modern facilities, and exceptional quality of care.

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