Business Details
50+ Years
experience
Your Trusted Home Appliance Experts
Electrolux has been shaping living for the better since 1919 by reinventing taste, care, and wellbeing experiences through innovative home and professional appliances. As a global leader, we prioritize consumer needs, offering over 60 million products annually across 150 markets under brands like Electrolux, AEG, and Frigidaire. Our commitment to sustainability drives us to create solutions that balance enjoyment with environmental responsibility. With headquarters in Stockholm and a presence in Australia, we combine Swedish design principles with advanced technology to elevate everyday life. Our expertise spans refrigeration, cooking, laundry, and air care, ensuring durability and user-centric innovation.We adhere to rigorous quality standards, including Swissatest and Woolmark certifications, to guarantee hygiene and fabric care. Our mission focuses on three pillars: enhancing food experiences, preserving clothing longevity, and improving indoor environments. Through continuous innovation, we address global challenges like resource efficiency and ethical practices. Our customer-centric approach includes reliable after-sales service, genuine spare parts, and digital tools like the Electrolux app. With over a century of experience, we remain dedicated to redefining home comfort and sustainability worldwide.
Services
Appliance Repair
Spare Parts Supply
Product Registration
Warranty Claims
User Manual Support
Filter Auto-Delivery
App Connectivity
Service Booking
FAQ Assistance
Recall Information
Details
- Year established: 1919
Highlights and features
- We offer fully qualified approved technicians covering all parts of Australia.
- Our fixed service fees include call-out and labour costs for transparent pricing.
- We use original branded spare parts to maintain appliance performance and longevity.
- Our customer care team operates seven days a week for immediate assistance.
- We provide a Better Living Offer for replacement appliances when repairs aren't viable.
Associations and certifications
- Swissatest Certification
- Woolmark Apparel Care
What people say
Outstanding customer service
Fast efficient service
Great friendly service
Professional technicians
Excellent product knowledge
Services
Appliance Repair
Our qualified technicians provide warranty and out-of-warranty repairs for all major appliances. Using original spare parts ensures optimal performance and longevity. Customers receive transparent pricing with fixed labour costs in metro areas, excluding Tasmania.
Spare Parts Supply
Genuine branded spare parts are available through our online store and authorised distributors. This ensures compatibility and maintains appliance warranties. Customers can order directly or seek assistance via our customer care team.
Product Registration
Registering appliances provides access to safety notices, service updates, and extended support. The process takes minutes via QR code or online forms, offering peace of mind and streamlined warranty claims management.
User Manual Support
Digital manuals are available for all models through our website. These resources explain features, error codes, and maintenance procedures. Customers receive clear guidance for troubleshooting common issues independently.
Filter Auto-Delivery
This program delivers replacement filters for water, air, and vacuum systems automatically. Subscribers receive 5% discounts and free shipping on selected items, ensuring consistent appliance performance with minimal effort.
Questions
How do I book an appliance repair service?
Visit our website to book online or call 13 13 49 during operating hours. Have your appliance model number ready for faster service.
What are the service call-out fees?
Metro repairs cost $165 (Mon-Fri) or $185 (Sat), excluding parts. Tasmania and regional areas may incur additional charges.
Can I get replacement filters automatically?
Yes, our Auto-Delivery service sends filters regularly with 5% off and free shipping on selected items.
How do I register my appliance warranty?
Register online via QR code or product registration form within 30 days of purchase for full warranty coverage.
What if my appliance can't be repaired?
The Better Living Offer provides a voucher equal to the service call-out fee (excluding parts) for replacement appliance purchases.
How do I access user manuals?
Download digital manuals from our website by entering your appliance's model number in the search field.
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