Business Details
10 Years
experience
Trusted Home Health Care Services in Southern Highlands
Southern Highlands Home Care has been dedicated to delivering professional and compassionate home care services in the Southern Highlands since 2016. Our locally established business specialises in aged and disability care, offering tailored solutions through Government-funded Home Care Packages, NDIS, and private arrangements. We prioritise a person-centred approach, ensuring each client receives a customised Care Plan developed in collaboration with our experienced team. Our management works closely with participants to regularly update care strategies as needs evolve, maintaining a strong focus on dignity, hygiene, and social engagement. With a team of qualified nurses and certified carers, we provide clinical support, domestic assistance, and respite care in-home or community settings.Our commitment to excellence is reflected in our 80%+ customer satisfaction target and ongoing staff training programs. As a registered NDIS provider, we specialise in complex care solutions for physical and intellectual disabilities, including high-support needs and behaviours of concern. Our CEO, Juan Jose Diaz, brings 15+ years of industry experience to uphold the legacy of our founder while advancing our mission of quality home care. We advocate for client rights through transparent agreements and flexible service adjustments, ensuring participants maintain control over their care journey.
Services
Personal Care
Respite Care
Clinical Support
Social Support
Domestic Assistance
Meal Assistance
Care Planning
Transport Services
Details
- Year established: 2016
Highlights and features
- We offer customised care plans developed with participants and families
- Our team includes qualified nurses and certified carers with 15+ years' experience
- We are registered NDIS providers specialising in complex care needs
- We maintain 80%+ customer satisfaction through regular service updates
- Our flexible agreements allow easy amendments or termination as needed
Associations and certifications
- NDIS
Services
Personal Care
Assisting with daily self-care tasks to maintain dignity and hygiene standards. Our trained professionals help with grooming, bathing, and personal maintenance in clients' homes. This service promotes independence while ensuring comfort and respect for individual preferences.
Respite Care
Flexible temporary care solutions for caregivers and recipients. Available in-home or community settings, our respite services provide relief while maintaining quality care standards. This allows primary caregivers to rest while clients receive professional attention.
Clinical Support
Professional nursing assistance with medication management, wound care, and clinical assessments. Our qualified staff deliver essential medical services in home environments, ensuring continuity of care for clients with complex health needs.
Social Support
Leisure and companionship services to maintain social connections. We facilitate community participation through transport to appointments and social activities, helping clients stay engaged with their local environment and support networks.
Domestic Assistance
In-home help with cleaning, laundry, gardening, and grocery shopping. Our support enables clients to maintain safe, comfortable living environments while reducing household stressors that might impact wellbeing.
People
Juan Jose Diaz
Principal Director and CEO
With 15+ years in residential and home care, Juan leads our team with expertise in complex care solutions. A qualified counsellor and certified community carer, he upholds our founding values while driving service excellence.
Questions
What home care package levels do you offer?
We provide Government-funded Home Care Packages Levels 1-4, tailored to basic through high-level care needs following ACAT assessments.
Are you NDIS registered?
Yes, we are registered NDIS providers specialising in complex care for physical and intellectual disabilities, including high-support needs.
How are care plans developed?
We create personalised plans through collaboration with clients, families, and support coordinators, regularly updating them as needs evolve.
What service areas do you cover?
We operate in the Southern Highlands region of New South Wales, providing in-home and community-based care services.
Can I change providers?
Participants can transfer their Home Care Package funding to us, with our team facilitating smooth transitions and flexible service agreements.
