At Apex Accountants, we pride ourselves on being a leading Australian accounting practice based in Melbourne, dedicated to providing professional accounting and tax returns services to individuals, family businesses, and small to medium-sized enterprises (SMEs) across metropolitan Melbourne. Our team of certified practising accountants and registered tax agents are committed to delivering personalized, friendly, and expert services to help our clients achieve their financial goals.
Our Services
We offer a comprehensive range of accounting and tax returns services, including individual tax returns, small business tax returns, rentals, and negative gearing. Our experienced team can assist with all aspects of accounting, taxation, and business affairs, ensuring that our clients receive the highest level of service and expertise. Whether you need assistance with FBT, GST, or income tax, we have the skills and knowledge to guide you through the process.
Why Choose Apex Accountants?
What sets us apart from other accounting firms is our commitment to providing home visits, electronic lodgements, and a 14-day refund guarantee. With over 25 years of experience, our team has built a reputation for delivering exceptional service, timely results, and personalized attention to each client's unique needs. We understand that every client is unique, and we take the time to understand their individual circumstances, goals, and objectives.
Our Mission
At Apex Accountants, we are dedicated to helping our clients achieve financial success and peace of mind. We believe that every individual and business deserves expert accounting and tax advice, and we are committed to providing just that. Our mission is to deliver exceptional service, build long-term relationships, and help our clients thrive in today's competitive business environment.
Accounting Service Review Summary
Overview
The accounting service has received mixed reviews from clients, with one client expressing satisfaction with their professional and timely services, while another client experienced a significant error on their tax return resulting in financial loss.
Service Quality
The positive review praised the service provider for being professional and efficient, completing tax returns on time. However, the negative review highlighted a major error on the tax return, which was attributed to a simple typo, and questioned the quality of service provided.
Error Handling
The negative review highlighted the lack of adequate compensation for the error, with the service provider only offering a discount on the next return, which was seen as an insult. This raises concerns about the service provider's approach to handling mistakes and taking responsibility for errors.
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