Trustworthy Mechanics, Exceptional Service, Guaranteed!
At Charlestown Steering Services, we're proud to be your trusted local mechanic in Gateshead, servicing Newcastle and surrounding areas for over 25 years. With a rich history dating back over 50 years, our business has been built on a foundation of exceptional service, honesty, and integrity. Today, our team of experienced mechanics, led by Stuart Hughes, continues to provide top-notch mechanical services to the community.
Our Story
Established in Charlestown, our business was relocated to Gateshead over 20 years ago by Kerry Wyborn, who had a vision to provide exceptional mechanical services to the local community. Fortunately, his loyal customers followed, and we've since built a reputation for being a trustworthy and reliable mechanic in the area. In 2012, Kerry retired, and Stuart Hughes took over as the owner/operator, ensuring a seamless transition and maintaining the high standards of service that our customers have come to expect.
Our Services
At Charlestown Steering Services, we offer a comprehensive range of mechanical services designed to meet the needs of our customers. From Log Book Services to Registration Checks, Pre-Purchase Inspections, and General Mechanical repairs, we're equipped to handle it all. Our team is also skilled in Brakes and Clutch repairs, Steering and Suspension services, Diagnostic checks, and Batteries and Alternators replacements. Whether you're looking for a routine maintenance check or a more complex repair, we've got you covered.
Our Commitment
At Charlestown Steering Services, we're committed to providing exceptional customer service, honest advice, and transparent pricing. We understand the importance of building trust with our customers, which is why we offer a fixed quote over the phone, a lift to the local area, and over 40 years of local excellence. We're proud to be a part of the local community, and we're dedicated to providing the best possible experience for our customers.
Family Owned Business with Exceptional Service
The reviewers have had an overwhelmingly positive experience with Charlestown Steering Services, a family-owned business. Many have praised the mechanics for their exceptional service, honesty, and professionalism. They have praised Stu and the team for taking the time to explain what the issue with their car is, not just taking their money and leaving the issue unresolved.
The reviewers have also appreciated the loaner cars provided by the business, which allows them to continue with their daily activities while their car is being repaired. Several have mentioned that the business has been able to diagnose and fix complex issues, and have even gone above and beyond to help customers.
Some reviewers have mentioned that they have been using the business for many years, and would not go anywhere else. They have praised the front office staff, including Trish and Amber, for their professionalism and helpfulness.
Maintaining High Standards
The business has maintained high standards, even when dealing with complex issues. They have been praised for their ability to provide excellent service and reasonable prices. The reviewers have also appreciated the friendly and approachable nature of the staff, with many mentioning that they feel comfortable leaving their car in their hands.
A1 Quality Work and Exceptional Customer Service
The reviewers have praised the quality of work done by the business, with many stating that they would recommend them to anyone. They have praised the business for being honest, trustworthy, and transparent, and for providing exceptional customer service.
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