At Horsfalls, we are dedicated to providing high-quality eyecare to the people of Echuca and Kyabram. With over 70 years of experience, we have established ourselves as a trusted and reliable optometry practice. Our team of skilled optometrists and staff are committed to delivering exceptional service and care to our patients.
Our History
Horsfalls was originally established by Henry (Hank) Barber Horsfall in 1953 as Echuca's first ever optometry practice. Since then, we have grown and expanded to operate from two practice locations - Echuca and Kyabram, as well as having rooms available in Nathalia by appointment only. We remain independently operated and 100% locally owned, proud to serve our community.
Our Services
We offer a comprehensive range of optometry services, including individual eye care, vision and children's eye care, and personal eyewear. Our state-of-the-art equipment and upmarket amenities ensure that our patients receive the best possible care. We also offer a wide range of leading brands, including Oroton, Maui Jim, Calvin Klein, Stepper Eyewear, and Flexon.
Why Choose Horsfalls?
At Horsfalls, we pride ourselves on providing high-quality eye care to our patients. Our team is dedicated to delivering exceptional service and care, and we strive to make every patient feel valued and respected. We also offer a range of promotions and discounts, making our services accessible to everyone.
Our Team
Our team of skilled optometrists includes Richard Lenne, Suzanne Lenne, Andrew Knight, Adam Gloury, Michelle Lucas, Kara Mitchell, Ava Ward, and Bryan Fuller. Our practice staff are also highly trained and experienced, ensuring that our patients receive the best possible care.
Technology and Vision
We are committed to staying at the forefront of technology and vision care. Our state-of-the-art equipment ensures that our patients receive the most accurate and comprehensive eye care. We also offer a range of vision services, including contact lenses and eyewear.
Overview of Horsfalls Optometrists Reviews
Horsfalls Optometrists have received overwhelmingly positive reviews from their clients. The staff members are described as very helpful, knowledgeable, friendly, and competent. Clients have expressed satisfaction with the services provided, highlighting the professionalism and personalized attention they received.
Positive Feedback
The staff at Horsfalls Optometrists are highly praised for their professionalism, friendliness, and expertise. They are described as going above and beyond to ensure customer satisfaction. Many clients have expressed gratitude for the staff's ability to cater to their needs and provide excellent service.
Notable Feedback
- A client praised the staff for their excellent service and recommended them to everyone.
- A client appreciated the staff's friendly and competent service, particularly when dealing with their elderly mother who has Alzheimer's.
- A client described the staff as thorough and explained all checks clearly.
- A client was impressed by the staff's professionalism and friendly service, stating they would drive two hours just to visit them.
- A client appreciated the staff's prompt resolution of a broken screw on their husband's glasses while on holiday.
Negative Feedback
There were a couple of negative comments regarding the staff's rudeness and lack of empathy, but these were significantly outnumbered by the positive feedback.
Conclusion
Horsfalls Optometrists have received an overwhelmingly positive response from their clients, highlighting their professionalism, friendly service, and commitment to customer satisfaction. Despite a couple of negative comments, the positive feedback far outweighs the negative, making them a highly recommended optometrist in the area.
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