Woodford Family Medical Centre is a family doctors medical centre dedicated to providing high-quality healthcare services to the community of Woodford and its surrounding areas. Our team of experienced general practitioners, nurses, and administrative staff are committed to delivering personalised, professional, and compassionate care in our modern and comfortable facility.
As a Partnered Health Medical Centre, we are proud to be part of a broader network of healthcare providers that has been serving the Australian community for over 25 years. With a focus on excellence, innovation, and equity, Partnered Health is dedicated to improving the health and wellbeing of all Australians, regardless of their background or circumstances.
Our Services
At Woodford Family Medical Centre, we offer a wide range of healthcare services to cater for all patient needs. Our doctors have completed training in general practice and have broad knowledge and skills to treat all your health issues through your life. Here are some of the services we provide:
Mental Health
Our mental health care plans are designed for people with a mental disorder. Our experienced doctors will work with you to develop a personalised plan to manage your mental health condition effectively. We provide a safe and supportive environment where you can discuss your mental health concerns openly and confidentially.
Men's Health
At Woodford Family Medical Centre, we prioritise men's health and encourage regular medical check-ups to prevent chronic diseases. Our doctors are experienced in providing healthcare services tailored to men's needs, including sexual health, prostate checks, and mental health.
Child Health
Most of our doctors provide child health services and work with families to provide a calm and safe environment for their children's medical appointments. We understand that children require a unique approach to healthcare, and our team is experienced in delivering child-friendly care.
Women's Health
Our doctors have a special interest in women's health and provide a comprehensive range of services, including cervical screening, contraceptive advice, and menopause management. We are committed to providing discreet and personalised care to meet the specific needs of women at every stage of life.
Chronic Disease Management
Our doctors can provide chronic disease management plans for patients who suffer from chronic medical conditions such as diabetes, asthma, and heart disease. Our team will work with you to manage your condition effectively and improve your quality of life.
Other Services
We also offer a range of other services, including immunisation programs, travel medicine, and skin checks. Our purpose-built facilities are modern, comfortable, and equipped with the latest technology to ensure that we can deliver the best possible care to our patients.
Partnered Health Careers
At Woodford Family Medical Centre, we value our staff as our most significant asset. We promote a workplace culture of respect, tolerance, and diversity and believe in the right of employees to reach their full potential in the workplace. We continuously strive for equal opportunity through a merit-based system of recruitment, development, and promotion. Our parent company, Partnered Health, is a leading provider of healthcare services in Australia and offers a range of career opportunities.
Service and Reception
The reviews highlight significant flaws in the service provided by the Woodford Family Medical Centre. Several reviewers experienced issues with the reception staff, including being ignored, not being signed in for appointments, and being treated rudely. Some reviewers even reported having to wait for extended periods before being seen by a doctor.
Doctors and Appointments
While some reviewers praised the doctors for being professional and knowledgeable, others had negative experiences. One reviewer reported being told that their telehealth appointment would be bulk-billed, only to be charged $80 and not receive the Medicare rebate. Another reviewer was subjected to a 5-minute phone call from a doctor who didn't care about their concerns.
Practice Management
The reviews suggest that the clinic's management is lacking. One reviewer reported that the reception staff and practice manager apologized for their mistakes and offered a refund, but this did not rectify the issues. Another reviewer was left waiting for 20 minutes after their appointment time due to a staff meeting, and elderly patients were left outside the locked door in the heat.
Overall Experience
The overall experience for many reviewers was disappointing and frustrating. Some reviewers reported feeling unwelcome and unattended by the reception staff, while others felt that the doctors failed to provide adequate care. The issue of computer system errors was also raised, leading to delayed appointments and incorrect billing.
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