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Thermal Care is the Gold Coast's leading supplier of commercial and residential air conditioning, refrigeration, and ventilation products and services from reputable manufacturers, including Daikin, Samsung, and Hisense. With over 20 years of industry experience, our team of experts is dedicated to providing top-quality solutions that cater to the unique needs of your home or business space.
Our Expertise
At Thermal Care, we take pride in our capability to provide comprehensive air conditioning, refrigeration, and ventilation services that ensure ultimate comfort and efficiency. Our expertise spans across residential and commercial spaces, with a focus on delivering customized solutions that meet the specific requirements of each client. Our services include air conditioning installation, maintenance, and repair, as well as commercial refrigeration and total asset management.
Our Philosophy
At Thermal Care, we believe that exceptional customer service is the key to building long-term relationships with our clients. That's why we pride ourselves on providing fast, efficient, and friendly service that exceeds expectations. Our expert team takes the time to understand the unique needs of each client, providing personalized advice and guidance to ensure that the recommended solutions meet their specific requirements.
Our Services
We offer a comprehensive range of services, including:
- Air Conditioning: Installation, maintenance, and repair of residential and commercial air conditioning systems from leading manufacturers such as Daikin, Samsung, and Hisense.
- Refrigeration: Commercial refrigeration solutions for restaurants, cafes, and other businesses, including installation, maintenance, and repair of refrigeration systems.
- Total Asset Management: Ongoing maintenance and product support for air conditioning, refrigeration, and ventilation systems to ensure optimal performance and efficiency.
Our Commitment
At Thermal Care, we are committed to delivering exceptional customer service, expert advice, and top-quality solutions that meet the unique needs of our clients. With our expertise and commitment to excellence, you can trust that you're in good hands.
Product Quality Issues
Author Paul Kreiner has had a terrible experience with the chiller he purchased from the company. Despite it being over two years ago, the product has never worked properly, and the company has refused to stand behind their product. This indicates a significant issue with the quality and reliability of the chillers they manufacture.
Customer Service and Sales
Doug's experience with the company's customer service and sales department was frustrating. Despite receiving a quote, he found it extremely difficult to place an order. He had to speak with multiple people who were unable to process his order, and it seemed like the company made it hard for him to give them money. This highlights issues with their sales process and customer service.
Positive Feedback
Author Max Cichon has had a generally positive experience with the EQ2A02 Air-Cooled chiller. He appreciates the unit's design, options, and controller. However, he is still waiting for a return phone call from the service and support team, which has left him slightly disappointed.
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