Exceeding Client Expectations in Customer Care and Services
A Brief History
Established in 1985, Behind The Scenes has established itself as a leading supplier of curtains and staging solutions across Australia. Prompt Lighting's acquisition in 2008 further strengthened our capabilities, empowering us to offer a comprehensive, tailored service. Today, we stand as one of the few Queensland-based companies to provide a complete spectrum of technical services.
Our Vision
Our vision extends beyond simply delivering equipment. We genuinely strive to exceed client expectations through exceptional customer care and innovative, tailored solutions for every project.
Expertise and Capabilities
With decades of experience in the arts and entertainment industry, we understand the importance of meeting deadlines and objectives. Our ability to adapt to diverse projects, manage installations, and cater to both large-scale government initiatives and smaller independent productions sets us apart.
Our Approach
We believe in partnering with our clients to develop unique and effective solutions that align with their specific needs and aspirations. Our focus is on sustainable, cost-efficient, and high-quality outcomes, respecting both current and future needs.
The Behind The Scenes Difference
Our team of dedicated professionals are passionate about exceeding expectations and delivering seamless experiences. We combine extensive industry knowledge with unparalleled customer service and a commitment to delivering exceptional results every time.
Our Expertise Includes
- Lighting & Audio: Comprehensive design, installation, and servicing of lighting and audio systems for stages, venues, and more.
- Vision & Control Systems: Integration and management of visual technology, including projectors, screens, and control systems.
- Staging & Drapes: Supply and installation of high-quality curtains, stage backdrop systems, and custom-designed stage sets.
- Consultancy & Design: Development of tailored technical plans and specifications for projects of all sizes.
- Manufacturing & Training: Production of custom-made curtains and other technical equipment, alongside tailored training and support services.
Excellent Customer Experience
The reviews highlight the exceptional customer experience provided by Behind The Scenes. Clients praise the company's clear communication, prompt responses, and ability to meet deadlines. Many reviewers mention the ease of working with the team, citing their politeness, efficiency, and professionalism.
High-Quality Products
Reviewers rave about the quality of Behind The Scenes' products, including stage flats, curtains, borders, cycloramas, and lighting systems. Clients appreciate the attention to detail and the fact that the products are easy to use.
Knowledgeable and Experienced Staff
The company's staff are consistently praised for their knowledge and expertise in their field. Reviewers appreciate their ability to provide helpful advice and guidance throughout the planning and installation process.
Efficient Installation and Setup
Behind The Scenes' installation and setup process is described as efficient and well-organized. Clients appreciate the clear explanations of setup, features, and operation workflow, which helps them get the most out of their products.
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